Front Desk Agent - Embassy Suites by Hilton Niagara Falls Fallsview - Niagara Falls, ON 46835 https://inntrack.snaphire.com/job?jobmc=46835GOOGLE https://inntrack.snaphire.com/job?jobmc=46835GOOGLE
Careers at Fallsview Group Fallsview Group
Salary:

Location: Niagara Falls, ON L2G 3W6 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry, Experienced
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 09 Sep 2019

Valid Through: 09 Oct 2019 07:45

The Embassy Suites by Hilton Niagara Falls Fallsview is currently seeking Front Desk Agents. This position features a starting wage of $15.00 and benefit eligibility after a probation period!  

Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is the nation's largest brand of upscale, all-suite hotels with more total suites than any of it's competitors. In the exciting world of hospitality, The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is a definitive leader providing full service accommodations in a breathtaking setting. We pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.

The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is committed to providing guests with an unsurpassed level of service and the continuing success of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel Brand is contingent on the quality of the service given. We invite you to consider joining our team of hospitality experts.

As a member of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Objective:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Front Desk Agent - Embassy Suites by Hilton Niagara Falls Fallsview - Niagara Falls, ON

The Embassy Suites by Hilton Niagara Falls Fallsview is currently seeking Front Desk Agents. This position features a starting wage of $15.00 and benefit eligibility after a probation period!  

Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is the nation's largest brand of upscale, all-suite hotels with more total suites than any of it's competitors. In the exciting world of hospitality, The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is a definitive leader providing full service accommodations in a breathtaking setting. We pride ourselves in achieving outstanding results by providing exceptional level and memorable service at all times.

The Embassy Suites By Hilton Niagara Falls - Fallsview Hotel is committed to providing guests with an unsurpassed level of service and the continuing success of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel Brand is contingent on the quality of the service given. We invite you to consider joining our team of hospitality experts.

As a member of the Embassy Suites By Hilton Niagara Falls - Fallsview Hotel team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Objective:  To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Responsibilities: 

  • Greet, register, and assign rooms to guests.  Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  • Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  • Compute bill, collects payment and makes change for guests.  May post charges such as room, food, liquor or telephone by hand or machine.
  • Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  • Take the initiative to greet guests in a friendly and warm manner.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • Other duties as assigned.

Skills: 

  • Speak clearly and listen carefully.
  • Use personal judgment and specialized knowledge to give information to people.
  • Communicate well with many different kinds of people.
  • Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications: 

  • HS Diploma or equivalent.
  • Minimum 3 months hospitality, general office, accounts receivable or customer service experience.

***Must be available to work evenings, weekends & holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 46835
Posted on 09 Sep 2019
Closes on 09 Oct 2019 07:45
Property name Embassy Suites by Hilton Niagara Falls Fallsview
Location(s) Niagara Falls, ON
City Name
Department Rooms & Reservations
Career level Entry, Experienced
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits + benefits available after a probation period
More details (document)
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