Starbucks Supervisor - Niagara Falls, ON 46863 https://inntrack.snaphire.com/job?jobmc=46863GOOGLE https://inntrack.snaphire.com/job?jobmc=46863GOOGLE
Careers at Fallsview Group Fallsview Group
Salary:

Location: Niagara Falls, ON L2G 3V9 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Food & Beverage
Career Level: Experienced, Management
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 09 Sep 2019

Valid Through: 09 Oct 2019 10:30

If you are interested in the Starbucks brand, the drinks, the atmosphere & meeting new people...then you have come to the right place! We are seeking a Starbucks Supervisor for our Four Points Niagara Falls Fallsview location.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

Qualifications

  • High school diploma or equivalent education required
  • Customer service experience in a busy retail or restaurant environment
  • Minimum 2 years of previous Café or barista experience and previous Supervisor experience preferred

Required Knowledge, Skills & Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

***Must be available to work evenings, weekends and holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Starbucks Supervisor - Niagara Falls, ON

If you are interested in the Starbucks brand, the drinks, the atmosphere & meeting new people...then you have come to the right place! We are seeking a Starbucks Supervisor for our Four Points Niagara Falls Fallsview location.

As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. You will be responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you'll be part of a company that is consistently rated as a great place to work and the people here love what they do.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Provides feedback to store manager on partner performance during shift.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.
  • Executes store operations during scheduled shifts.
  • Organizes opening and closing duties as assigned.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
  • Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
  • Maintains regular and consistent attendance and punctuality.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.

Qualifications

  • High school diploma or equivalent education required
  • Customer service experience in a busy retail or restaurant environment
  • Minimum 2 years of previous Café or barista experience and previous Supervisor experience preferred

Required Knowledge, Skills & Abilities

  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team

***Must be available to work evenings, weekends and holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 46863
Posted on 09 Sep 2019
Closes on 09 Oct 2019 10:30
Property name Starbucks (Four Points Niagara Falls Fallsview)
Location(s) Niagara Falls, ON
City Name
Department Food & Beverage
Career level Experienced, Management
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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