Night Auditor - Los Angeles, CA 46912 https://inntrack.snaphire.com/job?jobmc=46912GOOGLE https://inntrack.snaphire.com/job?jobmc=46912GOOGLE
Careers at Hotel Normandie Hotel Normandie
Salary:

Location: Los Angeles, CA 90005 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours: Full-time

Date Posted: 11 Sep 2019

Valid Through: 11 Oct 2019 11:30

JOB PURPOSE:                  

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of the hotel. Responsible for attending to the needs of guests, especially during check-in and check-out process. The night auditor is the number one, front line person whose service determines a guest's experience.

This position reports to the Front Office Manager

ESSENTIAL JOB FUNCTIONS:

  • Maintain complete knowledge of all services related to Hotel Normandie and Cassell's Hamburgers.
  • Maintain confidentiality of any and all proprietary information at all times.
  • Follow all Company Policies and be on time to work, as scheduled.
  • Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance.
  • Ensure outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers and responds to inquiries from potential guests and accepts hotel reservations. 
  • Responds to guest needs, special requests and complaints and alert the appropriate manager as needed.
  • Operates the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Posts room charges and taxes to guest accounts in addition to charges that have not been posted or were incurred during the night audit shift.
  • Processes guest charges voucher and credit card vouchers.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
  • Monitors the status of coupon, discount, and other promotional programs.
  • Ability to function as a Night Audit especially in terms of check-in and check-out procedures.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Prepare of End of day procedure, following the End of Day / Night Audit Checklist (Must Read !).
  • Must have complete knowledge of emergency and evacuation procedures.
  • Balance the day's charges, making corrections as necessary.
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Perform any other duties as and when assigned by management.

 

QUALIFICATIONS & SKILLS:                         

Essential:

  • High School graduate or minimum two (2) years of relative experience.
  • Display a competent level of computer literacy.
  • Ability to type at least 40 words per minute.
  • Ability to compute basic mathematical calculations.
  • Ability to stay alert and productive for the duration of the work shift.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure coordinating multiple requests at any given time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.
  • Ability to schedule various services for individuals.
  • Ability to perform job functions with minimal supervision.
  • Ability to relay instructions and ask for help.

Job requires:

  • Adhere to the hotel standards of grooming and performance.
  • Being reliable, responsible, and dependable, and fulfilling obligations.
  • Being pleasant with others on the job and displaying a good-natured, cooperative and professional attitude.
  • Being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Being open to change (positive or negative) and to deal calmly and effectively with high stress situations.
  • Being aware of others' reactions and understanding why they react as they do.

SKILLS:

  • Must display a strong work ethic and honesty.
  • Must engage work with a high sense of urgency, be highly organized and detail oriented.
  • Must be a strong leader and communicator with excellent customer service and communication skills.
  • Must have a strong ability to set goals, drive accountability and day to day execution of those objectives.
  • Monitoring and assessing own performance and the performance of his/her management team and make improvements or take corrective action.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Bringing others together and trying to reconcile differences.
  • Talking to others to convey information effectively.
  • Adjusting actions in relation to others' actions.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

KNOWLEDGE

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
  • Knowledge of employment laws, precedents, government regulations in regards to hotel/lodging.

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Stands for extended periods of time at a computer station or work desk; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; occasional lifting (up to 50 lbs.); exposed to typical office environment conditions. Required to stay alert for the duration of the work shift. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

MENTAL EFFORT:

Ability to work independently, prioritize duties to ensure timely completion of job duties. Requires active listening, critical thinking making decisions and management skills.  Ability to interact in a courteous and professional manner at all times.

WORKING CONDITIONS:

Indoors environmentally controlled; contact with others; face to face discussions.  

HEALTH AND SAFETY RESPONSIBILITIES:

  • Take reasonable and necessary precautions to ensure personal and others health and safety.
  • Comply with the Company Safety Program, Policies and Procedures.

REPORTING STAFF:

No.

NORMAL WORKING HOURS:

11:15pm - 7:15am.  Schedule may vary, based on business demands.

 

Note:                  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Hotel Normandie LA is an Equal Employment Opportunity Employer

Night Auditor - Los Angeles, CA

JOB PURPOSE:                  

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the front desk of the hotel. Responsible for attending to the needs of guests, especially during check-in and check-out process. The night auditor is the number one, front line person whose service determines a guest's experience.

This position reports to the Front Office Manager

ESSENTIAL JOB FUNCTIONS:

  • Maintain complete knowledge of all services related to Hotel Normandie and Cassell's Hamburgers.
  • Maintain confidentiality of any and all proprietary information at all times.
  • Follow all Company Policies and be on time to work, as scheduled.
  • Meet with supervisor to review assignments, anticipate business levels, changes and other information pertinent to the job performance.
  • Ensure outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers and responds to inquiries from potential guests and accepts hotel reservations. 
  • Responds to guest needs, special requests and complaints and alert the appropriate manager as needed.
  • Operates the PBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
  • Posts room charges and taxes to guest accounts in addition to charges that have not been posted or were incurred during the night audit shift.
  • Processes guest charges voucher and credit card vouchers.
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
  • Monitors the status of coupon, discount, and other promotional programs.
  • Ability to function as a Night Audit especially in terms of check-in and check-out procedures.
  • Tracks room revenues, occupancy percentages, and other front office statistics.
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Prepare of End of day procedure, following the End of Day / Night Audit Checklist (Must Read !).
  • Must have complete knowledge of emergency and evacuation procedures.
  • Balance the day's charges, making corrections as necessary.
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Willing to undertake any reasonable request made by management in any other areas of the house.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Perform any other duties as and when assigned by management.

 

QUALIFICATIONS & SKILLS:                         

Essential:

  • High School graduate or minimum two (2) years of relative experience.
  • Display a competent level of computer literacy.
  • Ability to type at least 40 words per minute.
  • Ability to compute basic mathematical calculations.
  • Ability to stay alert and productive for the duration of the work shift.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Ability to work well under pressure coordinating multiple requests at any given time.
  • Ability to work cohesively with other departments and co-workers as part of a team.
  • Flexibility in schedule.
  • Ability to schedule various services for individuals.
  • Ability to perform job functions with minimal supervision.
  • Ability to relay instructions and ask for help.

Job requires:

  • Adhere to the hotel standards of grooming and performance.
  • Being reliable, responsible, and dependable, and fulfilling obligations.
  • Being pleasant with others on the job and displaying a good-natured, cooperative and professional attitude.
  • Being sensitive to others' needs and feelings and being understanding and helpful on the job.
  • Being open to change (positive or negative) and to deal calmly and effectively with high stress situations.
  • Being aware of others' reactions and understanding why they react as they do.

SKILLS:

  • Must display a strong work ethic and honesty.
  • Must engage work with a high sense of urgency, be highly organized and detail oriented.
  • Must be a strong leader and communicator with excellent customer service and communication skills.
  • Must have a strong ability to set goals, drive accountability and day to day execution of those objectives.
  • Monitoring and assessing own performance and the performance of his/her management team and make improvements or take corrective action.
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Bringing others together and trying to reconcile differences.
  • Talking to others to convey information effectively.
  • Adjusting actions in relation to others' actions.
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

KNOWLEDGE

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation.
  • Knowledge of employment laws, precedents, government regulations in regards to hotel/lodging.

PHYSICAL REQUIREMENTS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Stands for extended periods of time at a computer station or work desk; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; occasional lifting (up to 50 lbs.); exposed to typical office environment conditions. Required to stay alert for the duration of the work shift. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus.

MENTAL EFFORT:

Ability to work independently, prioritize duties to ensure timely completion of job duties. Requires active listening, critical thinking making decisions and management skills.  Ability to interact in a courteous and professional manner at all times.

WORKING CONDITIONS:

Indoors environmentally controlled; contact with others; face to face discussions.  

HEALTH AND SAFETY RESPONSIBILITIES:

  • Take reasonable and necessary precautions to ensure personal and others health and safety.
  • Comply with the Company Safety Program, Policies and Procedures.

REPORTING STAFF:

No.

NORMAL WORKING HOURS:

11:15pm - 7:15am.  Schedule may vary, based on business demands.

 

Note:                  

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Hotel Normandie LA is an Equal Employment Opportunity Employer

Job Details

Reference # 46912
Posted on 11 Sep 2019
Closes on 11 Oct 2019 11:30
Property name Hotel Normandie
Location(s) Los Angeles, CA
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status Full-time
Pay range ($low) 17.0
Pay range ($high) 18.0
Bonuses No
Benefits Medical, Dental, Vision, Life
More details (document)
This site is powered by SnapHire (www.snaphire.com)