Guest Service Agent - District of Columbia 47040 https://inntrack.snaphire.com/job?jobmc=47040GOOGLE https://inntrack.snaphire.com/job?jobmc=47040GOOGLE
Careers at Valor Hospitality Partners Valor Hospitality Partners
Salary:

Location: Washington, DC USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 13 Sep 2019

Valid Through: 13 Oct 2019 06:23

POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
 Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
 Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
 Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
 Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
 Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
 Manage phone activity including providing general knowledge to callers.
 Cancel room reservations according to procedures.
 Walk customers in a professional and courteous manner according to procedures.
 Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Guest Service Agent - District of Columbia

POSITION PROFILE:
Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
 Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
 Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
 Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
 Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
 Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
 Manage phone activity including providing general knowledge to callers.
 Cancel room reservations according to procedures.
 Walk customers in a professional and courteous manner according to procedures.
 Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Job Details

Reference # 47040
Posted on 13 Sep 2019
Closes on 13 Oct 2019 06:23
Property name Kimpton Rouge
Location(s) Washington, DC
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits PTO; Insurance; 401(k)
More details (document)
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