Hotel Operations Manager - Palo Alto, CA 47120 https://inntrack.snaphire.com/job?jobmc=47120GOOGLE https://inntrack.snaphire.com/job?jobmc=47120GOOGLE
Careers at The Clement Hotel Palo Alto. The Clement Hotel Palo Alto.
Salary: YEAR USD

Location: Palo Alto, CA 711 El Camino Real Palo Alto CA 94301 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level: Management
Work Hours: Full-time

Date Posted: 01 Nov 2019

Valid Through: 05 Jan 2020 12:00

OPERATIONS MANAGER: : To assist the General Manager as a support to provide supervision for the Front Office/Rooms operating departments including; Front Desk, Bell Staff, Door/Valet Staff, Night Audit Staff, Housekeeping and Maintenance Staff. This position assists in managing all aspects of the Rooms Division and serves as the Manager on Duty. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties also include training (i.e. Department Orientation, Forbes Standards Training, etc.) and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.  Ensure performance meets expectations as outlined by Forbes Standards.  Monitor performance and recommend corrective or disciplinary action.  Manage the day-to-day activities of the Rooms Division staff.  Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Front Office, Housekeeping, Maintenance, etc.). The Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing/scheduling and guest service. Provide timely and professional check-in/check-out services in accordance with established standards. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction.  The Operations Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every guest on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Loyalty Program enrollments, etc.  Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office and Rooms Division.  The Operations Manager will report directly to the General Manager.

ESSENTIAL FUNCTIONS:

  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Ability to review inventory of products and place orders efficiently to minimize waste
  • Ability to prioritize, organize, delegate work and follow through.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to develop and motivate staff and maintain a cohesive team.
  • Ability to process payroll by appropriately approving/submitting time off requests and reviewing/editing time punches consistently
  • Must possess the ability to communicate clearly and legibly in English.
  • Communicate effectively with other departments and Department Heads.
  • Assist in all departments as needed to maximize guest satisfaction

QUALIFICATIONS:

  • Previous Hotel Front Office/Rooms/Housekeeping experience, preferably in a 4-5 star hotel.
  • Some College, plus 2 years hotel front office/guest services and supervisory experience (required), or equivalent combination of education and experience (Luxury Hotel experience preferred).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude/demeanor, enthusiasm, professionalism and attention to detail.
  • Proficiency in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must have a flexible schedule, and willingness to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written English communication skills.
  • Excellent communication, interpersonal and administrative skills are required.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.

 

This job requires ability to perform the following:

  • Occasionally carrying or lifting items weighing a minimum of 10 pounds
  • Frequently moving about the hotel
  • Frequently standing, walking

 

 

Hotel Operations Manager - Palo Alto, CA

OPERATIONS MANAGER: : To assist the General Manager as a support to provide supervision for the Front Office/Rooms operating departments including; Front Desk, Bell Staff, Door/Valet Staff, Night Audit Staff, Housekeeping and Maintenance Staff. This position assists in managing all aspects of the Rooms Division and serves as the Manager on Duty. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties also include training (i.e. Department Orientation, Forbes Standards Training, etc.) and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.  Ensure performance meets expectations as outlined by Forbes Standards.  Monitor performance and recommend corrective or disciplinary action.  Manage the day-to-day activities of the Rooms Division staff.  Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Front Office, Housekeeping, Maintenance, etc.). The Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing/scheduling and guest service. Provide timely and professional check-in/check-out services in accordance with established standards. Promote hotel services and facilities; provide guests with information such as local attractions and directions to increase guest satisfaction.  The Operations Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every guest on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Loyalty Program enrollments, etc.  Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office and Rooms Division.  The Operations Manager will report directly to the General Manager.

ESSENTIAL FUNCTIONS:

  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Ability to review inventory of products and place orders efficiently to minimize waste
  • Ability to prioritize, organize, delegate work and follow through.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to develop and motivate staff and maintain a cohesive team.
  • Ability to process payroll by appropriately approving/submitting time off requests and reviewing/editing time punches consistently
  • Must possess the ability to communicate clearly and legibly in English.
  • Communicate effectively with other departments and Department Heads.
  • Assist in all departments as needed to maximize guest satisfaction

QUALIFICATIONS:

  • Previous Hotel Front Office/Rooms/Housekeeping experience, preferably in a 4-5 star hotel.
  • Some College, plus 2 years hotel front office/guest services and supervisory experience (required), or equivalent combination of education and experience (Luxury Hotel experience preferred).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude/demeanor, enthusiasm, professionalism and attention to detail.
  • Proficiency in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must have a flexible schedule, and willingness to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written English communication skills.
  • Excellent communication, interpersonal and administrative skills are required.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.

 

This job requires ability to perform the following:

  • Occasionally carrying or lifting items weighing a minimum of 10 pounds
  • Frequently moving about the hotel
  • Frequently standing, walking

 

 

Job Details

Reference # 47120
Posted on 01 Nov 2019
Closes on 05 Jan 2020 12:00
Property name
Location(s) Palo Alto, CA
City Name
Department Operations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, bonus plan, tuition reimbursement and more!
More details (document)
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