Night Auditor - Irvine, CA 47209 https://inntrack.snaphire.com/job?jobmc=47209GOOGLE https://inntrack.snaphire.com/job?jobmc=47209GOOGLE
Careers at S3 Hotel Group S3 Hotel Group
Salary:

Location: Irvine, CA USA

Type of employment : PART_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Part-time (Non-benefited)

Date Posted: 27 Oct 2019

Valid Through: 26 Nov 2019 11:31

Night Auditor Job Description

 

 

The Hilton Garden Inn Night Auditor is under the direction of the Front Office Manager and the General Manager. Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Like Guest Service Agents, Night Auditors are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.  Night Auditor must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Night Auditor must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

 

 

Specific Duties of Guest Service Agent - Night Auditor:

 

  • Checks front office accounting records for accuracy
  • Summarizes on a daily basis and compiles information for the hotel's financial records.
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Prepares a summary of cash, check, and credit card activities which reflects the hotel's financial performance for the day.
  • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
  • Communication and teamwork are essential functions of this position, as well as building trust and rapport with the guest.
  • Communicating effectively and timely distribution of information to the operating departments is crucial to their role.
  • Performs security walks to ensure the hotel is secured - checking the entrances, exits, meeting space, and all public areas of the hotel.

 

 

Below is a list of job duties associated, but not limited to all Guest Service Agent and Night Auditor positions, and serves as a guideline for the positions:

 

  • Register guests and assign rooms, accommodating special requests whenever possible.  
  • Check guests out efficiently. 
  • Assist in pre-registration and blocking of reservations when necessary. 
  • Comply with unit cash handling and credit policies and procedures. 
  • Complete daily checklist tasks. 
  • Comply with room selling strategies, cancellation procedures and walk procedures.
  • Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Have a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. 
  • Offer the hotel guests the best possible service through courteous and proper phone answering procedures.  
  • Be an ambassador by promoting the hotel, city, gift shop, etc. 
  • Be able to give accurate directions and information regarding the immediate and metro area. 
  • Handle all emergencies according to established procedures. 
  • Ensure all customer complaints are recorded and handled appropriately and in a timely manner. 
  • Have knowledge of hotel rates, discounts, and how to handle each one accordingly.  
  • Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures. 
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Posts room charges and taxes to guest accounts.
  • Verifies all account postings and balances
  • Summarizes results of operations for management
  • Acts as Manager on Duty
  • Additional duties as assigned.

Night Auditor - Irvine, CA

Night Auditor Job Description

 

 

The Hilton Garden Inn Night Auditor is under the direction of the Front Office Manager and the General Manager. Night Auditors are responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations. Like Guest Service Agents, Night Auditors are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.  Night Auditor must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Night Auditor must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

 

 

Specific Duties of Guest Service Agent - Night Auditor:

 

  • Checks front office accounting records for accuracy
  • Summarizes on a daily basis and compiles information for the hotel's financial records.
  • Tracks room revenue, occupancy percentages, and other front office operating statistics.
  • Prepares a summary of cash, check, and credit card activities which reflects the hotel's financial performance for the day.
  • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
  • Communication and teamwork are essential functions of this position, as well as building trust and rapport with the guest.
  • Communicating effectively and timely distribution of information to the operating departments is crucial to their role.
  • Performs security walks to ensure the hotel is secured - checking the entrances, exits, meeting space, and all public areas of the hotel.

 

 

Below is a list of job duties associated, but not limited to all Guest Service Agent and Night Auditor positions, and serves as a guideline for the positions:

 

  • Register guests and assign rooms, accommodating special requests whenever possible.  
  • Check guests out efficiently. 
  • Assist in pre-registration and blocking of reservations when necessary. 
  • Comply with unit cash handling and credit policies and procedures. 
  • Complete daily checklist tasks. 
  • Comply with room selling strategies, cancellation procedures and walk procedures.
  • Have knowledge of hotel, hotel staff, and hotel services with hours of operations for all departments involved in surrounding areas. Have a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. 
  • Offer the hotel guests the best possible service through courteous and proper phone answering procedures.  
  • Be an ambassador by promoting the hotel, city, gift shop, etc. 
  • Be able to give accurate directions and information regarding the immediate and metro area. 
  • Handle all emergencies according to established procedures. 
  • Ensure all customer complaints are recorded and handled appropriately and in a timely manner. 
  • Have knowledge of hotel rates, discounts, and how to handle each one accordingly.  
  • Have working knowledge of reservations and PMS procedures. Know cancellation procedures and walk procedures. 
  • Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
  • Posts room charges and taxes to guest accounts.
  • Verifies all account postings and balances
  • Summarizes results of operations for management
  • Acts as Manager on Duty
  • Additional duties as assigned.

Job Details

Reference # 47209
Posted on 27 Oct 2019
Closes on 26 Nov 2019 11:31
Property name Hilton Garden Inn Irvine/Orange County
Location(s) Irvine, CA
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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