Night Audit (Four Points, Emeryville) - Emeryville, CA 48345 https://inntrack.snaphire.com/job?jobmc=48345GOOGLE https://inntrack.snaphire.com/job?jobmc=48345GOOGLE
Careers at Four Points by Sheraton Emeryville. Four Points by Sheraton Emeryville.
Salary: HOUR USD

Location: Emeryville, CA 1603 Powell STreet Emeryville CA 94608 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours: Full-time

Date Posted: 01 Nov 2019

Valid Through: 05 Jan 2020 12:00

LOCATION: EMERYVILLE, CA

HOURS: OVERNIGHT SHIFT

NIGHT AUDITOR: The Night Auditor is a key member of the Guest Services team and is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues; handle's both the duties of the front desk agent and some of the duties of the accounting department as well as assisting with all aspects of guest services.

JOB QUALIFICATIONS:

  • Excellent customer skills and cash handling experience required.
  • High School Diploma or equivalent.
  • Professional demeanor and appearance.
  • Must have strong conflict resolution skills and MUST possess strong leadership, communication and relationship skills. (Must have clear, concise verbal & written communication skills.)
  • Must be guest service focused, and understand expectations of hospitality demands.
  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Previous cash handling experience is a plus
  • Bilingual is a plus.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • Ability to work effectively in a team environment and with different levels of management.
  • Must be results orientated with ability to be flexible. (May be required to work nights, weekends, and/or holidays.)
  • Must possess initiative and high energy level.
  • Ability to coordinate multiple activities.
  • Outstanding hospitality skills.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies. Must be able to work flexible schedule, weekends and holidays.
  • Communication skills are utilized a significant amount of time when interacting with guests, staff, departments and supervisor. Must have good communication skills.
  • Must have the ability to lift, pull and push moderate weight.
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.
  • Assist with carrying guest luggage as part of the personalization and rapport building with the guest.
  • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
  • Must work as a team player and support one another as partners in the achievements of common goals, including Guest Satisfaction; Associate Satisfaction; Financial Success and a Safe Environment.
  • Balance and audit accuracy of: room revenue, food and beverage revenue, guest and house accounts and all miscellaneous revenue. Prepare all reports relevant to daily revenue reporting.
  • Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Perform other duties as assigned

Night Audit (Four Points, Emeryville) - Emeryville, CA

LOCATION: EMERYVILLE, CA

HOURS: OVERNIGHT SHIFT

NIGHT AUDITOR: The Night Auditor is a key member of the Guest Services team and is responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues; handle's both the duties of the front desk agent and some of the duties of the accounting department as well as assisting with all aspects of guest services.

JOB QUALIFICATIONS:

  • Excellent customer skills and cash handling experience required.
  • High School Diploma or equivalent.
  • Professional demeanor and appearance.
  • Must have strong conflict resolution skills and MUST possess strong leadership, communication and relationship skills. (Must have clear, concise verbal & written communication skills.)
  • Must be guest service focused, and understand expectations of hospitality demands.
  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Previous cash handling experience is a plus
  • Bilingual is a plus.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • Ability to work effectively in a team environment and with different levels of management.
  • Must be results orientated with ability to be flexible. (May be required to work nights, weekends, and/or holidays.)
  • Must possess initiative and high energy level.
  • Ability to coordinate multiple activities.
  • Outstanding hospitality skills.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies. Must be able to work flexible schedule, weekends and holidays.
  • Communication skills are utilized a significant amount of time when interacting with guests, staff, departments and supervisor. Must have good communication skills.
  • Must have the ability to lift, pull and push moderate weight.
  • Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions.
  • Assist with carrying guest luggage as part of the personalization and rapport building with the guest.
  • Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints.
  • Must work as a team player and support one another as partners in the achievements of common goals, including Guest Satisfaction; Associate Satisfaction; Financial Success and a Safe Environment.
  • Balance and audit accuracy of: room revenue, food and beverage revenue, guest and house accounts and all miscellaneous revenue. Prepare all reports relevant to daily revenue reporting.
  • Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents.
  • Act as hotel system liaison during night hours.
  • Perform other duties as assigned

Job Details

Reference # 48345
Posted on 01 Nov 2019
Closes on 05 Jan 2020 12:00
Property name
Location(s) Emeryville, CA
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Great work environment, benefits, tuition reimbursement and more!
More details (document)
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