Guest Services Supervisor - Memphis, TN 48712 https://inntrack.snaphire.com/job?jobmc=48712GOOGLE https://inntrack.snaphire.com/job?jobmc=48712GOOGLE
Careers at Valor Hospitality Partners Valor Hospitality Partners
Salary:

Location: Memphis, TN USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 28 Oct 2019

Valid Through: 27 Nov 2019 08:17

POSITION PROFILE:
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
 Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
 Communicate with the Engineering Department regarding any maintenance requests from the guests.
 Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
 Issues safety deposit boxes to guests when requested.
 Provide for a safe work environment by following all safety and security procedures and rules.
 Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
 Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Guest Services Supervisor - Memphis, TN

POSITION PROFILE:
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:
 Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
 Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
 Communicate with the Engineering Department regarding any maintenance requests from the guests.
 Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
 Issues safety deposit boxes to guests when requested.
 Provide for a safe work environment by following all safety and security procedures and rules.
 Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).
 Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.

DESIRED SKILLS AND QUALIFICATIONS:
Education: High school diploma or equivalent experience.
Experience: Three to twelve months of employment in a related position or guest relation position with this company or other organizations.
Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Job Details

Reference # 48712
Posted on 28 Oct 2019
Closes on 27 Nov 2019 08:17
Property name Central Station Hotel
Location(s) Memphis, TN
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits PTO; Insurance; 401(k)
More details (document)
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