Front Desk Agent - JW Marriott Marquis - Miami, FL 48818 https://inntrack.snaphire.com/job?jobmc=48818GOOGLE https://inntrack.snaphire.com/job?jobmc=48818GOOGLE
Careers at MDMUSA - JW Marriott Miami MDMUSA - JW Marriott Miami
Salary: YEAR USD

Location: Miami, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 30 Oct 2019

Valid Through: 29 Nov 2019 13:31

Job Purpose:  Front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

Job Responsibilities: 

  • Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
  • Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine
  • Sell a room/accommodation to guests without reservations based on availability.
  • Organize and coordinate master accounts for arriving groups.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Verify and adjust billing for guests.
  • Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk positions required, supervisory experience preferred.

Licenses/Certifications

N/A

Front Desk Agent - JW Marriott Marquis - Miami, FL

Job Purpose:  Front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.

Job Responsibilities: 

  • Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
  • Activate room keys using electronic key machine (e.g., Saflok) and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine
  • Sell a room/accommodation to guests without reservations based on availability.
  • Organize and coordinate master accounts for arriving groups.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Verify and adjust billing for guests.
  • Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).

Job Skills:

  1. Excellent verbal and written English communication skills, with a second language helpful.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Customer Focus, anticipates guest needs and responds pleasantly and professionally
  4. Experience in cash handling and credit cards
  5. Experience in maintaining confidential information, including guest registration and cc information.
  6. The ability to access, retrieve and leverage info from the hotel property management system is expected.
  7. Ability to work well with others and encourage the same values in team members
  8. Composure to work under pressure and to address and resolve guest problems or concerns
  9. Approachability to encourage effective communication with guests and fellow team members
  10. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
  11. General office equipment and cash register operation knowledge is expected.

Job Qualifications:  

Education

HS Diploma or equivalent.

Experience

Prior experience in Hotel front desk positions required, supervisory experience preferred.

Licenses/Certifications

N/A

Job Details

Reference # 48818
Posted on 30 Oct 2019
Closes on 29 Nov 2019 13:31
Property name
Location(s) Miami, FL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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