The Whitehall Hotel - Reservation Agent - Chicago, IL 49437 https://inntrack.snaphire.com/job?jobmc=49437GOOGLE https://inntrack.snaphire.com/job?jobmc=49437GOOGLE
Careers at S.B. Yen Management Group S.B. Yen Management Group
Salary:

Location: Chicago, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours:

Date Posted: 18 Nov 2019

Valid Through: 18 Dec 2019 14:51

The Whitehall Hotel

Reservation Agent

Job Summary: 

Accurately and efficiently handles all hotel reservation inquiries and requests. Provides courteous, prompt and professional responses, while promoting hotel services and ensuring maximum room revenues. Assists in administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel's pricing.

Essential Duties and Responsibilities 

  • Process reservations delivered by telephone, email, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation
  • Communicate reservations information to the front desk
  • Know types of rooms available, as well as their location and layout; Track future room availabilities on the basis of reservations
  • Process cancellations and modifications and promptly relays this information to the front desk
  • Stay abreast of selling status, rates, and benefits of all hotel package plans
  • Process preferred accounts
  • Help develop room revenue and occupancy forecasts
  • Promote superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees
  • Assist with any guest questions
  • Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

High school diploma or equivalent. One year of previous customer service or reservations experience, preferably in a hotel environment. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.

The Whitehall Hotel - Reservation Agent - Chicago, IL

The Whitehall Hotel

Reservation Agent

Job Summary: 

Accurately and efficiently handles all hotel reservation inquiries and requests. Provides courteous, prompt and professional responses, while promoting hotel services and ensuring maximum room revenues. Assists in administrative duties as they relate to booking, tracking, charging, handling, and inputting reservations or promoting the hotel's pricing.

Essential Duties and Responsibilities 

  • Process reservations delivered by telephone, email, mail, fax, central reservations systems, sales office, and travel agents; and prepares letters of confirmation
  • Communicate reservations information to the front desk
  • Know types of rooms available, as well as their location and layout; Track future room availabilities on the basis of reservations
  • Process cancellations and modifications and promptly relays this information to the front desk
  • Stay abreast of selling status, rates, and benefits of all hotel package plans
  • Process preferred accounts
  • Help develop room revenue and occupancy forecasts
  • Promote superior customer care by being courteous, friendly, and helpful to guests, managers, and fellow employees
  • Assist with any guest questions
  • Performs other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience

High school diploma or equivalent. One year of previous customer service or reservations experience, preferably in a hotel environment. Knowledge of surrounding areas and local events. Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.

Job Details

Reference # 49437
Posted on 18 Nov 2019
Closes on 18 Dec 2019 14:51
Property name S.B. Yen Management Group
Location(s) Chicago, IL
City Name
Department Rooms & Reservations
Career level
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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