Front Desk Manager - Glen Mills, PA 49662 https://inntrack.snaphire.com/job?jobmc=49662GOOGLE https://inntrack.snaphire.com/job?jobmc=49662GOOGLE
Careers at Brandywine Valley Premier Hospitality Group Brandywine Valley Premier Hospitality Group
Salary:

Location: Glen Mills, PA 19342 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 25 Nov 2019

Valid Through: 25 Dec 2019 09:13

Position Title: Front Desk Manager

Reports to: General Manager

Position summary:

Primarily supervises Front Desk team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous service at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Cross Check all billing instructions are correctly updated

13. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

14. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

15. Performs other duties as assigned, requested or deemed necessary by management.

16. Ensure Front Desk log book and hotel log book is always updated and actioned upon.

17. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

18. Participate in hotel committees and task force assignments.

19. Assist all departments in servicing the guests during high volume periods.

20. Takes responsibility in the absence of the General Manager.

21. As a Manager you will be a role model, sharing your expertise and continually inspiring the Front Desk team.

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or another related field (Preferred).

Computer Knowledge and experience in Microsoft Office programs (Required).

EXPERIENCE:

For this position is required a minimum 1 years work experience as Front Desk Manager / Supervisor in a hotel/resort and 2 years hotel experience.

Front Desk Manager - Glen Mills, PA

Position Title: Front Desk Manager

Reports to: General Manager

Position summary:

Primarily supervises Front Desk team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

FRONT DESK MANAGER DUTIES AND RESPONSIBILITIES:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous service at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Cross Check all billing instructions are correctly updated

13. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

14. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

15. Performs other duties as assigned, requested or deemed necessary by management.

16. Ensure Front Desk log book and hotel log book is always updated and actioned upon.

17. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

18. Participate in hotel committees and task force assignments.

19. Assist all departments in servicing the guests during high volume periods.

20. Takes responsibility in the absence of the General Manager.

21. As a Manager you will be a role model, sharing your expertise and continually inspiring the Front Desk team.

PREREQUISITES:

A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or another related field (Preferred).

Computer Knowledge and experience in Microsoft Office programs (Required).

EXPERIENCE:

For this position is required a minimum 1 years work experience as Front Desk Manager / Supervisor in a hotel/resort and 2 years hotel experience.

Job Details

Reference # 49662
Posted on 25 Nov 2019
Closes on 25 Dec 2019 09:13
Property name Brandywine Valley Premier Hospitality Group
Location(s) Glen Mills, PA
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low) 35000.0
Pay range ($high) 40000.0
Bonuses No
Benefits
More details (document)
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