Relief Day and Night Manager - Toronto, ON 49680 https://inntrack.snaphire.com/job?jobmc=49680GOOGLE https://inntrack.snaphire.com/job?jobmc=49680GOOGLE
Careers at EG - Residence Inn by Marriott Toronto Residence Inn by Marriott Toronto
Salary:

Location: Toronto, ON CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 25 Nov 2019

Valid Through: 25 Dec 2019 10:04

RESIDENCE INN TORONTO DOWNTOWN | ENTERTAINMENT DISTRICT

255 Wellington Street West |Toronto ON M5V 3P9

Job Objective:

 To ensure that all departments within the Front Office consistently provide quality service consistent with Marriott standards. To act on behalf of senior management in their absence.

 Responsibilities:

  • To respond to and follow up on any guest or associate issues as they arise in the absence of senior management.

 

  • To communicate departmental expectations to all Front Office associates/areas including: Front Desk and Valet.

 

  • To provide direction for day-to-day operation of all Front Office areas.

 

  • To research, recommend and introduce Front Office procedures and programs to improve overall operation of Front Office.

 

  • To assist with the facilitation of Front Office training programs, including orientation, ensuring that proper systems are in place, and create training procedures as needed.

 

  • To ensure departmental procedures are followed for all Marriott programs (i.e. GSS, Marriott Bonvoy, etc.) and administer all programs to achieve and exceed goals.

 

  • To conduct pre shift meetings including Daily Huddle and 15 minute training revitalizers.

 

  • To develop, motivate and orient all Front Office associates, providing direction to deliver Service So Memorable.

 

  • To manage same-day rooms inventory and yield management.

 

  • To liaise with VIP guests.

 

  • To monitor labor forecast and make adjustments to meet required parameters.

 

  • To assist in conducting effective departmental meetings.

 

  • To resolve guest complaints/issues to the satisfaction of the guest, in a timely manner.

 

  • To process payroll for the department.

 

  • To provide the required tools and equipment to all associates.

 

  • To immediately respond to all emergency situations, complete necessary incident reports, follow up with guests and associates.

 

  • To follow all job safety policies, and report any accidents and/or hazards.

 

  • To handle guest concerns, compliments and suggestions in a professional informed manner, using the LEARN process.

 Qualifications

  • Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, procedures.
  • Minimum 1 year Front Office supervisory/management experience.
  • Strong computer literacy with MS Word/Excel, and PMS required; knowledge of MARSHA is recommended.
  • Excellent interpersonal and communication skills, with a passion for guest service.
  • A team player with proven leadership and staff development skills.
  • Work well under pressure in a fast-paced, constantly changing environment.
  • Professional, well organized and results-orientated, able to work on own initiative.
  • Graduate from a community college/university hospitality program preferred.
  • High School graduation diploma required.

Will be required to work both day and night shifts as well as weekends based on hotel occupancy. 

 

Relief Day and Night Manager - Toronto, ON

RESIDENCE INN TORONTO DOWNTOWN | ENTERTAINMENT DISTRICT

255 Wellington Street West |Toronto ON M5V 3P9

Job Objective:

 To ensure that all departments within the Front Office consistently provide quality service consistent with Marriott standards. To act on behalf of senior management in their absence.

 Responsibilities:

  • To respond to and follow up on any guest or associate issues as they arise in the absence of senior management.

 

  • To communicate departmental expectations to all Front Office associates/areas including: Front Desk and Valet.

 

  • To provide direction for day-to-day operation of all Front Office areas.

 

  • To research, recommend and introduce Front Office procedures and programs to improve overall operation of Front Office.

 

  • To assist with the facilitation of Front Office training programs, including orientation, ensuring that proper systems are in place, and create training procedures as needed.

 

  • To ensure departmental procedures are followed for all Marriott programs (i.e. GSS, Marriott Bonvoy, etc.) and administer all programs to achieve and exceed goals.

 

  • To conduct pre shift meetings including Daily Huddle and 15 minute training revitalizers.

 

  • To develop, motivate and orient all Front Office associates, providing direction to deliver Service So Memorable.

 

  • To manage same-day rooms inventory and yield management.

 

  • To liaise with VIP guests.

 

  • To monitor labor forecast and make adjustments to meet required parameters.

 

  • To assist in conducting effective departmental meetings.

 

  • To resolve guest complaints/issues to the satisfaction of the guest, in a timely manner.

 

  • To process payroll for the department.

 

  • To provide the required tools and equipment to all associates.

 

  • To immediately respond to all emergency situations, complete necessary incident reports, follow up with guests and associates.

 

  • To follow all job safety policies, and report any accidents and/or hazards.

 

  • To handle guest concerns, compliments and suggestions in a professional informed manner, using the LEARN process.

 Qualifications

  • Sound knowledge of hotel services & facilities, specifically Front Office operations, policies, procedures.
  • Minimum 1 year Front Office supervisory/management experience.
  • Strong computer literacy with MS Word/Excel, and PMS required; knowledge of MARSHA is recommended.
  • Excellent interpersonal and communication skills, with a passion for guest service.
  • A team player with proven leadership and staff development skills.
  • Work well under pressure in a fast-paced, constantly changing environment.
  • Professional, well organized and results-orientated, able to work on own initiative.
  • Graduate from a community college/university hospitality program preferred.
  • High School graduation diploma required.

Will be required to work both day and night shifts as well as weekends based on hotel occupancy. 

 

Job Details

Reference # 49680
Posted on 25 Nov 2019
Closes on 25 Dec 2019 10:04
Property name Residence Inn by Marriott Toronto
Location(s) Toronto, ON
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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