Reservation Agent - Embassy Suites by Hilton Niagara Falls Fallsview - Niagara Falls, ON 49684 https://inntrack.snaphire.com/job?jobmc=49684GOOGLE https://inntrack.snaphire.com/job?jobmc=49684GOOGLE
Careers at Fallsview Group FALLSVIEW GROUP
Salary:

Location: Niagara Falls, ON CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry, Experienced
Work Hours: Full-time

Date Posted: 25 Nov 2019

Valid Through: 25 Dec 2019 12:20

Embassy Suites by Hilton Niagara Falls Fallsview is now seeking Reservation Agents. This position features full-time hours & benefit eligibility after a three month probation period! 

At Embassy Suites by Hilton Niagara Falls Fallsview, we anticipate travelers' needs and deliver what matters most.

We reward our Team Members for their individual contributions to our shared success, encourage open communication, and promote involvement in community service projects. Join us in creating an environment of continuous improvement and award-winning guest satisfaction.

As a member of the Embassy Suites by Hilton Niagara Falls Fallsview  team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.

As a Reservation Agent,you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone and/or email. Agents also process group reservation information including rooming lists, suites, resumes and billing requirements. 

What will I be doing?

  • Make, confirm and cancel reservations, over the telephone, fax or other reservation system.
  • Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
  • When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests.
  • Promptly provides accurate information regarding availability of accommodations and other requested information.
  • Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
  • Processes all group contracts from the Sales Department.
  • Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists.
  • Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
  • Enforce hotel and company credit policies.
  • Follows up with Sales Department regarding all questions that stem from the groups.
  • Monitors group blocks after they have been entered into the computer system.
  • Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs. 
  • Other duties as assigned.

Skills Required:

  • Ability to use personal judgment and specialized knowledge to give information to people.
  • Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Qualifications: 

  • HS Diploma or equivalent
  • Previous Reservations/Call centre experience preferred
  • Minimum 1 year of Customer Service experience

Physical Demands:

  • Able to sit extended periods of time, use a computer for entire shift, talk on phone often

***Must be available to work weekends, evenings and holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Reservation Agent - Embassy Suites by Hilton Niagara Falls Fallsview - Niagara Falls, ON

Embassy Suites by Hilton Niagara Falls Fallsview is now seeking Reservation Agents. This position features full-time hours & benefit eligibility after a three month probation period! 

At Embassy Suites by Hilton Niagara Falls Fallsview, we anticipate travelers' needs and deliver what matters most.

We reward our Team Members for their individual contributions to our shared success, encourage open communication, and promote involvement in community service projects. Join us in creating an environment of continuous improvement and award-winning guest satisfaction.

As a member of the Embassy Suites by Hilton Niagara Falls Fallsview  team, you will have the opportunity to apply your unique talents for the exciting and challenging responsibilities of your position.

Our team is dynamic, progressive, and always looking for inventive thinkers to share their ideas and to continue the traditions of innovation and creativity that drives our organization.

As a Reservation Agent,you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to consult with customers and book customized hotel reservations via phone and/or email. Agents also process group reservation information including rooming lists, suites, resumes and billing requirements. 

What will I be doing?

  • Make, confirm and cancel reservations, over the telephone, fax or other reservation system.
  • Answers all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
  • When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests.
  • Promptly provides accurate information regarding availability of accommodations and other requested information.
  • Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
  • Processes all group contracts from the Sales Department.
  • Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists.
  • Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received.
  • Enforce hotel and company credit policies.
  • Follows up with Sales Department regarding all questions that stem from the groups.
  • Monitors group blocks after they have been entered into the computer system.
  • Maintains suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs. 
  • Other duties as assigned.

Skills Required:

  • Ability to use personal judgment and specialized knowledge to give information to people.
  • Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Qualifications: 

  • HS Diploma or equivalent
  • Previous Reservations/Call centre experience preferred
  • Minimum 1 year of Customer Service experience

Physical Demands:

  • Able to sit extended periods of time, use a computer for entire shift, talk on phone often

***Must be available to work weekends, evenings and holidays***

Please Note: This job posting is not an exclusive list of all job functions that will be asked to be performed from time to time. This is only a sample; you may be required to perform other duties as assigned by management.

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 49684
Posted on 25 Nov 2019
Closes on 25 Dec 2019 12:20
Property name FALLSVIEW GROUP
Location(s) Niagara Falls, ON
City Name
Department Rooms & Reservations
Career level Entry, Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits + benefits available after a probation period
More details (document)
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