Holiday Inn North Evanston - Guest Service Agent - Evanston, IL 49889 https://inntrack.snaphire.com/job?jobmc=49889GOOGLE https://inntrack.snaphire.com/job?jobmc=49889GOOGLE
Careers at S.B. Yen Management Group S.B. Yen Management Group
Salary:

Location: Evanston, IL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 02 Dec 2019

Valid Through: 01 Jan 2020 14:19

Guest Service Agent

Holiday Inn North Evanston

Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Essential Duties and Responsibilities

  • Provide excellent guest service
  • Maintain an inventory of vacancies, reservations and room assignments
  • Possess a working knowledge of the reservations department, takes same day reservations and future reservations when necessary, knows cancellation procedures
  • Knowledgeable of room locations, types of rooms available, and room rates
  • Register arriving guests and assigns rooms
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Coordinate guest room maintenance work with the engineering and maintenance division
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
  • Know daily activities and meetings taking place in the hotel and surrounding areas
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Manage and resolve all guest complaints in a professional and courteous manner
  • Process guest check-outs and handle monetary transactions
  • Maintain customers' privacy
  • Maintain a high level of professional appearance and demeanor
  • Performs other duties as assigned

Qualifications

  • High school diploma or equivalent. Previous hotel-related experience preferred.  Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.
  • Ability to work a flexible schedule, including evenings, weekends and holidays.

Holiday Inn North Evanston - Guest Service Agent - Evanston, IL

Guest Service Agent

Holiday Inn North Evanston

Job Summary:

Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Essential Duties and Responsibilities

  • Provide excellent guest service
  • Maintain an inventory of vacancies, reservations and room assignments
  • Possess a working knowledge of the reservations department, takes same day reservations and future reservations when necessary, knows cancellation procedures
  • Knowledgeable of room locations, types of rooms available, and room rates
  • Register arriving guests and assigns rooms
  • Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Coordinate guest room maintenance work with the engineering and maintenance division
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
  • Know daily activities and meetings taking place in the hotel and surrounding areas
  • Report any unusual occurrences or requests to the manager or assistant manager
  • Manage and resolve all guest complaints in a professional and courteous manner
  • Process guest check-outs and handle monetary transactions
  • Maintain customers' privacy
  • Maintain a high level of professional appearance and demeanor
  • Performs other duties as assigned

Qualifications

  • High school diploma or equivalent. Previous hotel-related experience preferred.  Knowledge of surrounding areas and local events.
  • Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Knowledge of how to properly secure guest information. Skilled in the use of front office equipment.
  • Ability to work a flexible schedule, including evenings, weekends and holidays.

Job Details

Reference # 49889
Posted on 02 Dec 2019
Closes on 01 Jan 2020 14:19
Property name S.B. Yen Management Group
Location(s) Evanston, IL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
This site is powered by SnapHire (www.snaphire.com)