Bellman - Miami Beach, FL - Miami Beach, FL 49929 https://inntrack.snaphire.com/job?jobmc=49929GOOGLE https://inntrack.snaphire.com/job?jobmc=49929GOOGLE
Careers at Arlo Hotels Arlo Hotels
Salary:

Location: Miami Beach, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Operations
Career Level:
Work Hours: Full-time

Date Posted: 03 Dec 2019

Valid Through: 02 Jan 2020 10:31

SUMMARY DESCRIPTION:
Responsible for setting the tone for a guest's experience. Welcoming guests to the
hotel; opening doors; providing luggage assistance; assisting with valet parking, and
Front Desk support
RESONSIBILITIES AND AUTHORITIES:
 Always treat guests with courtesy and respect in a variety of situations
 Honesty & Integrity
 Delivers outstanding service and creates memorable experiences.
 Handles guest complaints promptly and professionally.
 Reports guest concerns or comments to the Manager on Duty.
 Establishes and develops long term customer relationships providing value
and profitability.
 Coordinates and multi-tasks job duties in an active environment
 Assists with summoning the third-party valet service to park guests' vehicles.
SPECIFIC DUTIES
Greeting and Welcoming Guests
 Always greets guests in a friendly manner.
 Speaks in clear and discreet sentences.
 Positions self at the main entrance to open and hold the door for all guests
entering and leaving the building.
 Opens vehicle doors and greet guests.
 Uses the guest's name whenever possible and maintains a professional
demeanour at all times.
Luggage Assistance
 Assist arriving guests with luggage upon entering and exiting the building.
 Escort guests to their room and handles luggage.
 Secure and stores luggage for guests.
 Retrieve luggage for departing guests.
 Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves
 Escorts guests to their room with luggage.
 Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and
features in the room.
 Conducts guest's orientation of outlets, fitness centre, general area attractions,
etc.
 Coordinates with Front Desk in regards to room moves.
Guest Interaction
 Maintains good posture when interacting and greeting guests.
 Assists and coordinates with Front Desk for any special requests.
 Familiarizes themselves with all VIPs and Arrivals
 Assists with guest requests, errands, deliveries, etc.
Other Guest Services
 Reports any guest concerns or comments to the Rooms Division Manager and
Assistant Manager.
 Checks messages, mail, and Movement of the Day
 Assists Front Desk and Night Audit when necessary.
 Overnight duties include: hotel patrols, deliveries, and room service.
 Delivers guests packages, parcels, and newspapers.
 Cleans and tidy's the bell closet and carts.
 Calls for vehicles from the parking garage.
 Assists in calling and retrieving cabs for guests upon request.
 Any other requests of duties from management.
REQUIREMENTS:
 Hotel experience preferred.
Education:
Any combination of education and experience providing the required skill and knowledge for
successful performance would be qualifying. Typical qualifications would be
equivalent to:
 Minimum 6 months customer service experience

Special Requirements:
 Must be able to lift up to 30lbs and stand for long periods of time

Bellman - Miami Beach, FL - Miami Beach, FL

SUMMARY DESCRIPTION:
Responsible for setting the tone for a guest's experience. Welcoming guests to the
hotel; opening doors; providing luggage assistance; assisting with valet parking, and
Front Desk support
RESONSIBILITIES AND AUTHORITIES:
 Always treat guests with courtesy and respect in a variety of situations
 Honesty & Integrity
 Delivers outstanding service and creates memorable experiences.
 Handles guest complaints promptly and professionally.
 Reports guest concerns or comments to the Manager on Duty.
 Establishes and develops long term customer relationships providing value
and profitability.
 Coordinates and multi-tasks job duties in an active environment
 Assists with summoning the third-party valet service to park guests' vehicles.
SPECIFIC DUTIES
Greeting and Welcoming Guests
 Always greets guests in a friendly manner.
 Speaks in clear and discreet sentences.
 Positions self at the main entrance to open and hold the door for all guests
entering and leaving the building.
 Opens vehicle doors and greet guests.
 Uses the guest's name whenever possible and maintains a professional
demeanour at all times.
Luggage Assistance
 Assist arriving guests with luggage upon entering and exiting the building.
 Escort guests to their room and handles luggage.
 Secure and stores luggage for guests.
 Retrieve luggage for departing guests.
 Lifts luggage and uses bell carts to assist guests.

Arrivals and Room Moves
 Escorts guests to their room with luggage.
 Familiarizes guests with in-room facilities, TV, Thermostat, lighting, and
features in the room.
 Conducts guest's orientation of outlets, fitness centre, general area attractions,
etc.
 Coordinates with Front Desk in regards to room moves.
Guest Interaction
 Maintains good posture when interacting and greeting guests.
 Assists and coordinates with Front Desk for any special requests.
 Familiarizes themselves with all VIPs and Arrivals
 Assists with guest requests, errands, deliveries, etc.
Other Guest Services
 Reports any guest concerns or comments to the Rooms Division Manager and
Assistant Manager.
 Checks messages, mail, and Movement of the Day
 Assists Front Desk and Night Audit when necessary.
 Overnight duties include: hotel patrols, deliveries, and room service.
 Delivers guests packages, parcels, and newspapers.
 Cleans and tidy's the bell closet and carts.
 Calls for vehicles from the parking garage.
 Assists in calling and retrieving cabs for guests upon request.
 Any other requests of duties from management.
REQUIREMENTS:
 Hotel experience preferred.
Education:
Any combination of education and experience providing the required skill and knowledge for
successful performance would be qualifying. Typical qualifications would be
equivalent to:
 Minimum 6 months customer service experience

Special Requirements:
 Must be able to lift up to 30lbs and stand for long periods of time

Job Details

Reference # 49929
Posted on 03 Dec 2019
Closes on 02 Jan 2020 10:31
Property name Arlo Hotels
Location(s) Miami Beach, FL
City Name
Department Operations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document) Bell Person Job Description.pdf
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