Hotel Front Desk (Experienced) - Laguna Beach, CA 50742 https://inntrack.snaphire.com/job?jobmc=50742GOOGLE https://inntrack.snaphire.com/job?jobmc=50742GOOGLE
Careers at Capri Laguna Capri Laguna
Salary:

Location: Laguna Beach, CA 92651 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours: Full-time

Date Posted: 24 Feb 2020

Valid Through: 25 Mar 2020 16:03

Job Purpose:  Our job isn't just about giving guests a smooth check-in and check-out and a clean room. Instead, we want to build an experience that is memorable and unique. Our Front Desk Team delivers a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. 

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions as appropriate.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. 
  5. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  6. Take the initiative to greet guests in a friendly and warm manner.
  7. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned by General Manager.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Experience

Minimum 2 years hospitality or front office experience required.  Applicants with less than 2 years experience need not apply.

Hotel Front Desk (Experienced) - Laguna Beach, CA

Job Purpose:  Our job isn't just about giving guests a smooth check-in and check-out and a clean room. Instead, we want to build an experience that is memorable and unique. Our Front Desk Team delivers a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset. 

Job Responsibilities: 

  1. Greet, register, and assign rooms to guests.  Issue room key and escort instructions as appropriate.
  2. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
  3. Keep records of room availability and guests' accounts.  May make, confirm and cancel reservations for guests.
  4. Compute bill, collects payment and makes change for guests. 
  5. Understand and enforce the hotel company credit policies.  Account for all cash and makes deposits in accordance with hotel and company policies.
  6. Take the initiative to greet guests in a friendly and warm manner.
  7. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.

Other duties as assigned by General Manager.

Job Skills: 

  1. Speak clearly and listen carefully.
  2. Use personal judgment and specialized knowledge to give information to people.
  3. Communicate well with many different kinds of people.
  4. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Job Qualifications: 

Experience

Minimum 2 years hospitality or front office experience required.  Applicants with less than 2 years experience need not apply.

Job Details

Reference # 50742
Posted on 24 Feb 2020
Closes on 25 Mar 2020 16:03
Property name Capri Laguna
Location(s) Laguna Beach, CA
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits
More details (document)
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