PBX Telephone Operator - Embassy Suites Niagara Falls Fallsview - Niagara Falls, ON 51606 https://inntrack.snaphire.com/job?jobmc=51606GOOGLE https://inntrack.snaphire.com/job?jobmc=51606GOOGLE
Careers at Fallsview Group FALLSVIEW GROUP
Salary:

Location: Niagara Falls, ON L2G 3W6 CAN

Type of employment : OTHER

Industry: Hospitality
Department: Operations
Career Level: Entry, Experienced
Work Hours: Full-time, Part-time (Non-benefited)

Date Posted: 31 Jan 2020

Valid Through: 01 Mar 2020 10:39

Embassy Suites by Hilton Niagara Falls Fallsview is currently seeking PBX Telephone Operators!  

Purpose:  To operate hotel's switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

Responsibilities: 

  • Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
  • Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.
  • Assists in filing of folios, registration cards, etc. on a daily basis.
  • Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
  • May supply information to callers and record messages.
  • May keep record of calls placed and toll charges.
  • May perform clerical duties, such as typing, proofreading, and sorting mail.
  • May operate system of bells or buzzers to call individuals in establishment to phone.
  • Other duties as assigned.

Skills:

  • Speak clearly and listen carefully.
  • Fluent in English; reading, writing, spoken. 
  • Use personal judgment and specialized knowledge to give information to people.
  • Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications:  

  • HS Diploma or equivalent
  • Previous switchboard/PBX experience is an asset 

Availability: 

  • Available to work days, afternoons, weekends & holidays. Shifts are 8AM-4PM & 4PM-12AM

Please Note: This job requires you to be seated for the duration of the shift

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

PBX Telephone Operator - Embassy Suites Niagara Falls Fallsview - Niagara Falls, ON

Embassy Suites by Hilton Niagara Falls Fallsview is currently seeking PBX Telephone Operators!  

Purpose:  To operate hotel's switchboard to relay incoming, outgoing, and interoffice calls and to provide a professional, prompt, and friendly telephone and message service to the hotel guests and staff, and to project an image of reliability and professionalism through such services.

Responsibilities: 

  • Maintains a professional attitude towards customers and employees and continuously is aware that a phone conversation is the first impression most people have of the hotel.
  • Answers all incoming calls and routes them accordingly and does so in a timely, professional and polite manner. Also, handles all paging and radio communications in a similar manner.
  • Assists in filing of folios, registration cards, etc. on a daily basis.
  • Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in and stay over guests in the appropriate manner.
  • May supply information to callers and record messages.
  • May keep record of calls placed and toll charges.
  • May perform clerical duties, such as typing, proofreading, and sorting mail.
  • May operate system of bells or buzzers to call individuals in establishment to phone.
  • Other duties as assigned.

Skills:

  • Speak clearly and listen carefully.
  • Fluent in English; reading, writing, spoken. 
  • Use personal judgment and specialized knowledge to give information to people.
  • Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone.
  • Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Qualifications:  

  • HS Diploma or equivalent
  • Previous switchboard/PBX experience is an asset 

Availability: 

  • Available to work days, afternoons, weekends & holidays. Shifts are 8AM-4PM & 4PM-12AM

Please Note: This job requires you to be seated for the duration of the shift

Should you require any assistance, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact our Human Resources Department

Job Details

Reference # 51606
Posted on 31 Jan 2020
Closes on 01 Mar 2020 10:39
Property name FALLSVIEW GROUP
Location(s) Niagara Falls, ON
City Name
Department Operations
Career level Entry, Experienced
Hours/Status Full-time, Part-time (Non-benefited)
Pay range ($low)
Pay range ($high)
Bonuses
Benefits + benefits available after a probation period
More details (document)
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