Hotel General Manager - Miami, FL 51770 https://inntrack.snaphire.com/job?jobmc=51770GOOGLE https://inntrack.snaphire.com/job?jobmc=51770GOOGLE
Careers at Global K Investment Global K Investment
Salary:

Location: Miami, FL USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Executive
Work Hours: Full-time

Date Posted: 31 Jan 2020

Valid Through: 01 Mar 2020 06:42

SUMMARY: Manages and directs hotel operations and activities to ensure effective and profitable operation and growth.

 

DUTIES AND RESPONSIBILITIES:

  • Controls the sales and profitability of the hotel.
  • Establishes and monitors standards for hotel including but not limited to personnel administration and performance, service to guests, advertising, and publicity.
  • Ensures that all guest service programs are in place and being implemented throughout the property.
  • Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.
  • Develops, implements, and monitors hotel budget; assists with planning budgets for all departments; oversees all accounting functions.
  • Monitors overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified.
  • Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of hotel are performing at established standards.
  • Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints/problems.
  • Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area's attractions.
  • Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
  • Assists in any department of hotel as needed.
  • Hires, trains, supervises, motivates, and develops hotel managers and staff; manages schedules and workflow.
  • Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Performs other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES:

  • Directly supervises employees within the       department(s).
  • Indirectly supervises employees within the       department(s).
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

 

QUALIFICATIONS:

  • Two to four years related experience or equivalent; college degree in related field preferred.
  • Proven experience and certified as General Manager in IHG and BWP Hotel chains.
  • Demonstrated proficiency in supervising and motivating subordinates
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Basic competence in subordinates' duties and tasks
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Proficient on Visual Matrix, Microsoft Office, Outlook.
  • Excellent customer service skills
  • Proven leadership and business acumen skills
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Good judgement with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Passion, enthusiasm, focus, creativity, and a positive outlook.
  • Bilingual: English-Spanish
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds.

 

COMPETENCIES: 

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Hotel General Manager - Miami, FL

SUMMARY: Manages and directs hotel operations and activities to ensure effective and profitable operation and growth.

 

DUTIES AND RESPONSIBILITIES:

  • Controls the sales and profitability of the hotel.
  • Establishes and monitors standards for hotel including but not limited to personnel administration and performance, service to guests, advertising, and publicity.
  • Ensures that all guest service programs are in place and being implemented throughout the property.
  • Establishes and maintains effective revenue management techniques to maximize hotel revenues; reviews and analyzes financial statements.
  • Develops, implements, and monitors hotel budget; assists with planning budgets for all departments; oversees all accounting functions.
  • Monitors overall condition of all guest rooms, public areas, and outside grounds; ensures that deficiencies are rectified.
  • Maintains visibility and accessibility to guests, staff, and vendors; maintains effective communication with all department managers to ensure all areas of hotel are performing at established standards.
  • Ensures that guests' needs are fulfilled and their stay is as pleasurable as possible; responds to guest feedback, including complaints/problems.
  • Possesses and maintains thorough knowledge of hotel services, facilities, and policies and area's attractions.
  • Possesses and maintains through understanding of industry and stays abreast of industry trends; communicates/incorporates information to assure all departments remain current.
  • Assists in any department of hotel as needed.
  • Hires, trains, supervises, motivates, and develops hotel managers and staff; manages schedules and workflow.
  • Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.
  • Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
  • Performs other related duties as assigned by management.

 

SUPERVISORY RESPONSIBILITIES:

  • Directly supervises employees within the       department(s).
  • Indirectly supervises employees within the       department(s).
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

 

QUALIFICATIONS:

  • Two to four years related experience or equivalent; college degree in related field preferred.
  • Proven experience and certified as General Manager in IHG and BWP Hotel chains.
  • Demonstrated proficiency in supervising and motivating subordinates
  • Commitment to excellence and high standards
  • Excellent written and oral communication skills
  • Basic competence in subordinates' duties and tasks
  • Strong organizational, problem-solving, and analytical skills
  • Ability to manage priorities and workflow
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Proficient on Visual Matrix, Microsoft Office, Outlook.
  • Excellent customer service skills
  • Proven leadership and business acumen skills
  • Proven ability to handle multiple projects and meet deadlines
  • Strong interpersonal skills.
  • Good judgement with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Passion, enthusiasm, focus, creativity, and a positive outlook.
  • Bilingual: English-Spanish
  • Professional appearance and demeanor
  • Ability to effectively communicate with people at all levels and from various backgrounds.

 

COMPETENCIES: 

  • Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Managing People--Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Job Details

Reference # 51770
Posted on 31 Jan 2020
Closes on 01 Mar 2020 06:42
Property name Global K Investment
Location(s) Miami, FL
City Name
Department Administration & General
Career level Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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