Reservations Clerk - Grand Canyon, AZ 51850 https://inntrack.snaphire.com/job?jobmc=51850GOOGLE https://inntrack.snaphire.com/job?jobmc=51850GOOGLE
Careers at Best Western Grand Canyon Squire Inn Best Western Grand Canyon Squire Inn
Salary:

Location: Grand Canyon, AZ USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours:

Date Posted: 03 Feb 2020

Valid Through: 04 Mar 2020 09:31


JOB SUMMARY:

Accountable to efficiently and courteously handle all incoming reservations, fax requests and emails.

QUALIFICATIONS: ·

High School graduate or equivalent required · Computer literate with working knowledge · Excellent customer service skills · Ability to handle multiple tasks · Must be highly organized and able to communicate verbally, in writing and over the telephone in a polite, cheerful, professional manner at all times.

FUNCTIONAL ACCOUNTABILITIES: ·

Answer incoming telephone calls within 3 rings in a timely professional manner. Follow the reservation script, and up sell guestrooms as well as suggestively sell and cross-sell the property and its amnesties. · Answering, organizing, inputting and replying to all incoming faxes and e-mail messages. · Ensure delivery to the Front Office all guest faxes for proper distribution. · Ensure accurate entry of group rooming lists and other requests from Sales & Marketing and Food & Beverage. · Works closely with Reservation Manager to ensure proper sales of guestrooms, packages or special promotions. · Perform any other duties as assigned.

PHYSICAL AND ENVIRONMENTAL DEMANDS: ·

Sitting for long periods of time. · Occasional pulling trash that weighs up to 15lbs.

CERTIFICATE/LICENSE: ·

Employment Eligibility for the United States

Reservations Clerk - Grand Canyon, AZ


JOB SUMMARY:

Accountable to efficiently and courteously handle all incoming reservations, fax requests and emails.

QUALIFICATIONS: ·

High School graduate or equivalent required · Computer literate with working knowledge · Excellent customer service skills · Ability to handle multiple tasks · Must be highly organized and able to communicate verbally, in writing and over the telephone in a polite, cheerful, professional manner at all times.

FUNCTIONAL ACCOUNTABILITIES: ·

Answer incoming telephone calls within 3 rings in a timely professional manner. Follow the reservation script, and up sell guestrooms as well as suggestively sell and cross-sell the property and its amnesties. · Answering, organizing, inputting and replying to all incoming faxes and e-mail messages. · Ensure delivery to the Front Office all guest faxes for proper distribution. · Ensure accurate entry of group rooming lists and other requests from Sales & Marketing and Food & Beverage. · Works closely with Reservation Manager to ensure proper sales of guestrooms, packages or special promotions. · Perform any other duties as assigned.

PHYSICAL AND ENVIRONMENTAL DEMANDS: ·

Sitting for long periods of time. · Occasional pulling trash that weighs up to 15lbs.

CERTIFICATE/LICENSE: ·

Employment Eligibility for the United States

Job Details

Reference # 51850
Posted on 03 Feb 2020
Closes on 04 Mar 2020 09:31
Property name Best Western Grand Canyon Squire Inn
Location(s) Grand Canyon, AZ
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status
Pay range ($low) 12.0
Pay range ($high)
Bonuses
Benefits
More details (document)
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