Reservation Agent - St Charles, IL 51972 https://inntrack.snaphire.com/job?jobmc=51972GOOGLE https://inntrack.snaphire.com/job?jobmc=51972GOOGLE
Careers at Q Center Q Center
Salary:

Location: St Charles, IL 60174 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level:
Work Hours: Full-time

Date Posted: 05 Feb 2020

Valid Through: 06 Mar 2020 12:58

Job Purpose:  

The Reservations Agent is responsible for managing reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates.

Job Responsibilities: 

  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
  • Send confirmations.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Center Planning Department to manage group blocks and enter group bookings.
  • Maintain availability calendar and communicate all relevant information to the Front Desk staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, and appropriate packages.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Manage daily sales activity to be aware of sold out nights, group status and possible problem situations.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.
  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

Education

HS Diploma or equivalent

Experience

None

Licenses/Certifications

N/A

Reservation Agent - St Charles, IL

Job Purpose:  

The Reservations Agent is responsible for managing reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates.

Job Responsibilities: 

  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
  • Answer guest inquiries about hotel services, facilities and hours of operation.
  • Be able to perform all duties of Guest Services Agent and assist at front desk as required by Hotel Management.
  • Send confirmations.
  • Enter reservations into the computer according to standard operating procedures.
  • Communicate and work closely with the Center Planning Department to manage group blocks and enter group bookings.
  • Maintain availability calendar and communicate all relevant information to the Front Desk staff.
  • Maintain accurate files and reports.
  • Handle all special reservations, to include V.I.P. reservations, and appropriate packages.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times.
  • Manage daily sales activity to be aware of sold out nights, group status and possible problem situations.

Job Skills:

  1. Ability to use personal judgment and specialized knowledge to give information to people.
  2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.

Job Qualifications: 

Education

HS Diploma or equivalent

Experience

None

Licenses/Certifications

N/A

Job Details

Reference # 51972
Posted on 05 Feb 2020
Closes on 06 Mar 2020 12:58
Property name Q Center
Location(s) St Charles, IL
City Name
Department Rooms & Reservations
Career level
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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