Front Desk Manager - Toronto, ON 52021 https://inntrack.snaphire.com/job?jobmc=52021GOOGLE https://inntrack.snaphire.com/job?jobmc=52021GOOGLE
Careers at The Broadview Hotel The Broadview Hotel
Salary:

Location: Toronto, ON M4M1G9 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Management
Work Hours: Full-time

Date Posted: 06 Feb 2020

Valid Through: 07 Mar 2020 10:18

Responsibility:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned

Requirements

  • 2+ years of Management/Supervisory experience preferred.
  • HS degree or equivalent preferred
  • Relies on experience and judgment to plan and accomplish goals.
  • Passion for the business and compassion for people.
  • Outstanding leadership and communication skills.
  • Ability to recruit, develop and motivate team members.
  • Must be able to create fun in a fast-paced and stressful environment.

Front Desk Manager - Toronto, ON

Responsibility:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned

Requirements

  • 2+ years of Management/Supervisory experience preferred.
  • HS degree or equivalent preferred
  • Relies on experience and judgment to plan and accomplish goals.
  • Passion for the business and compassion for people.
  • Outstanding leadership and communication skills.
  • Ability to recruit, develop and motivate team members.
  • Must be able to create fun in a fast-paced and stressful environment.

Job Details

Reference # 52021
Posted on 06 Feb 2020
Closes on 07 Mar 2020 10:18
Property name The Broadview Hotel
Location(s) Toronto, ON
City Name
Department Rooms & Reservations
Career level Management
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
This site is powered by SnapHire (www.snaphire.com)