Guest Service Agent - Tuscaloosa, AL 52176 https://inntrack.snaphire.com/job?jobmc=52176GOOGLE https://inntrack.snaphire.com/job?jobmc=52176GOOGLE
Careers at Valor Hospitality Partners Valor Hospitality Partners
Salary:

Location: Tuscaloosa, AL 35401 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Entry
Work Hours: Full-time

Date Posted: 10 Feb 2020

Valid Through: 11 Mar 2020 14:28

POSITION PROFILE:

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

 

ESSENTIAL JOB FUNCTION:

  • Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell
  • Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work
  • Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Manage phone activity including providing general knowledge to
  • Cancel room reservations according to
  • Walk customers in a professional and courteous manner according to
  • Function as a liaison between Front Desk and the Housekeeping Department in coordinating

 

DESIRED SKILLS AND QUALIFICATIONS:

Education:                              High school diploma or equivalent experience.

Experience:                            Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities:              Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Guest Service Agent - Tuscaloosa, AL

POSITION PROFILE:

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

 

ESSENTIAL JOB FUNCTION:

  • Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest
  • Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell
  • Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest
  • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work
  • Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Manage phone activity including providing general knowledge to
  • Cancel room reservations according to
  • Walk customers in a professional and courteous manner according to
  • Function as a liaison between Front Desk and the Housekeeping Department in coordinating

 

DESIRED SKILLS AND QUALIFICATIONS:

Education:                              High school diploma or equivalent experience.

Experience:                            Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities:              Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Job Details

Reference # 52176
Posted on 10 Feb 2020
Closes on 11 Mar 2020 14:28
Property name Valor Hospitality Partners
Location(s) Tuscaloosa, AL
City Name
Department Rooms & Reservations
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits Medical, Vision, Dental, PTO and 401K
More details (document)
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