Guest Services Supervisor - Basking Ridge, NJ 52295 https://inntrack.snaphire.com/job?jobmc=52295GOOGLE https://inntrack.snaphire.com/job?jobmc=52295GOOGLE
Careers at Valor Hospitality Partners Valor Hospitality Partners
Salary:

Location: Basking Ridge, NJ 07920 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Rooms & Reservations
Career Level: Experienced
Work Hours:

Date Posted: 13 Feb 2020

Valid Through: 14 Mar 2020 13:51

COMPANY OVERVIEW:

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas.  Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

  • Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
  • Knows how and where to post all charges and knows all the room rates. Train all new Guest Service
  • Communicate with the Engineering Department regarding any maintenance requests from the
  • Check AM and PM discrepancy Communicate with the Housekeeping Department regarding guest rooms and requests.
  • Issues safety deposit boxes to guests when
  • Provide for a safe work environment by following all safety and security procedures and
  • Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, ).
  • Assist the Guest Services Manager by handling special requests, group blocking and unusual

DESIRED SKILLS AND QUALIFICATIONS:

Education:                           High school diploma or equivalent experience.

Experience:                        1-3 years of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities:             Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Guest Services Supervisor - Basking Ridge, NJ

COMPANY OVERVIEW:

Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits.

We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas.  Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE:

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

  • Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.
  • Knows how and where to post all charges and knows all the room rates. Train all new Guest Service
  • Communicate with the Engineering Department regarding any maintenance requests from the
  • Check AM and PM discrepancy Communicate with the Housekeeping Department regarding guest rooms and requests.
  • Issues safety deposit boxes to guests when
  • Provide for a safe work environment by following all safety and security procedures and
  • Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, ).
  • Assist the Guest Services Manager by handling special requests, group blocking and unusual

DESIRED SKILLS AND QUALIFICATIONS:

Education:                           High school diploma or equivalent experience.

Experience:                        1-3 years of employment in a related position or guest relation position with this company or other organizations.

Skills and Abilities:             Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests.

Job Details

Reference # 52295
Posted on 13 Feb 2020
Closes on 14 Mar 2020 13:51
Property name Valor Hospitality Partners
Location(s) Basking Ridge, NJ
City Name
Department Rooms & Reservations
Career level Experienced
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses
Benefits Benefits " Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO beginning after ninety (90) days of employment
More details (document)
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