General Manager - Denver, CO 50661 https://inntrack.snaphire.com/job?jobmc=50661GOOGLE https://inntrack.snaphire.com/job?jobmc=50661GOOGLE
Careers at Baywood Hotels Baywood Hotels
Salary:

Location: Denver, CO 80249 USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management, Executive
Work Hours: Full-time

Date Posted: 31 Dec 2019

Valid Through: 30 Jan 2020 06:22

Join us as the General Manager at our Home2 Suites by Hilton Denver International Airport located at 6792 Tower Road, Denver, CO 80249.

 

Experience:

  • Minimum of 2 years experience as a General Manager in similar type/size hotel
  • 2 years additional management experience (of which 1 year is in hotels)
  • Proven track record of increasing profit (GOP) while exceeding set goals for guest and associate satisfaction
  • Local market experience preferred
  • Hilton experience preferred
  • Extended-Stay experience a plus

 

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

 

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance.  Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

 

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
  • Attends Asset Management meetings

 

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Baywood Hotels
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
  • Participates in the BEAR (Baywood Hotels' Education And Reach Initiatives) activities and other company-sponsored community service & fundraising events

 

Human Resources:  

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels associates   
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
  • Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

 

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

  • Attends annually a minimum of one advanced management training seminar
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Baywood mandated training courses as required

 

Consistently models the behavior of a 'Baywood Ambassador' who:

  • Maintains a professional image, including grooming, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when appropriate
  • Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
  • Additional duties may be added at any time at the discretion of management

 

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing
  • Brand General Manager certification preferred

 

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Baywood Hotels' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (M3, PMS)  
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred

 

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

General Manager - Denver, CO

Join us as the General Manager at our Home2 Suites by Hilton Denver International Airport located at 6792 Tower Road, Denver, CO 80249.

 

Experience:

  • Minimum of 2 years experience as a General Manager in similar type/size hotel
  • 2 years additional management experience (of which 1 year is in hotels)
  • Proven track record of increasing profit (GOP) while exceeding set goals for guest and associate satisfaction
  • Local market experience preferred
  • Hilton experience preferred
  • Extended-Stay experience a plus

 

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

 

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Administers approved incentive programs
  • Conducts required meetings to ensure interdepartmental communication and coordination of mutual goals
  • Audits departmental procedures and performance.  Modifies procedures as needed.
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

 

Asset Management:

Exceeds Brand and/or Baywood quality standards ensuring a favorable franchise inspection grade for the property

  • Submits annual Capital and Repair & Maintenance budgets for approval by Corporate Office
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Operations Manager and Manager of Purchasing
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems
  • Attends Asset Management meetings

 

Guest Satisfaction/Public Relations:   

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

  • Evaluates all guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Baywood Hotels
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
  • Participates in the BEAR (Baywood Hotels' Education And Reach Initiatives) activities and other company-sponsored community service & fundraising events

 

Human Resources:  

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals

  • Interviews, selects, trains, and counsels associates   
  • Ensures that all new hires are given the proper onboarding experience
  • Ensures that staff is properly trained by their managers
  • Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
  • Ensures that performance evaluations are being issued as required by corporate
  • Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
  • Ensures hotel is in compliance with all Baywood policies, Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
  • Payroll processing and reconciliation

 

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

  • Attends annually a minimum of one advanced management training seminar
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Baywood mandated training courses as required

 

Consistently models the behavior of a 'Baywood Ambassador' who:

  • Maintains a professional image, including grooming, verbiage, and body language, at all times
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when appropriate
  • Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
  • Additional duties may be added at any time at the discretion of management

 

Skills/Qualifications

Education:

  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree

Certifications / Licenses:

  • Must possess and maintain a motor vehicle operator's license in good standing
  • Brand General Manager certification preferred

 

Additional Skills:

  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Baywood Hotels' standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (M3, PMS)  
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred

 

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

Job Details

Reference # 50661
Posted on 31 Dec 2019
Closes on 30 Jan 2020 06:22
Property name Baywood Hotels
Location(s) Denver, CO
City Name
Department Administration & General
Career level Management, Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses Yes
Benefits Medical, Dental, and Vision options, Life Insurance Options, Short Term Disability Option, 401k, PTO, Hotel Discounts
More details (document)
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