Task Force General Manager - Columbia, MD 45255 https://inntrack.snaphire.com/job?jobmc=45255GOOGLE https://inntrack.snaphire.com/job?jobmc=45255GOOGLE
Careers at Baywood Hotels Baywood Hotels
Salary:

Location: Columbia, MD USA

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Management, Executive
Work Hours: Full-time

Date Posted: 01 Aug 2019

Valid Through: 31 Aug 2019 12:22

Be... an Innovator, a Motivator, a Leader, a Team Player; Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy, we have become one of the Nation's fastest growing hotel development & management companies. Join us and discover why we believe - "It's Better at Baywood!

JOIN US AS A TASK FORCE GENERAL MANAGER


The Task Force General Manager is responsible for traveling to Baywood hotels to provide operational support which may include pre-launch and opening, filling in temporarily due to short term absence or leadership change of the General Manager, training and onboarding new General Managers, and may include representing Baywood at brand training.

A successful Task Force General Manager with Baywood Hotels approaches each property with knowledge of the brand, the market and a fresh set of eyes to determine where the hotel is currently at in relation to its guest satisfaction, staffing levels, brand compliance, inventory control and financial performance. They evaluate the operation systems at the property and maintain/redirect energy as needed to produce the "It's My Pleasure!: philosophy of guest service, while adhering to cost controls, staffing stability and maximum revenue.

Requirements:

  • Minimum of 3 years of experience as a General Manager in a Select/Focused Service hotel of similar size
  • 80% Travel, Must be near a major airport hub.
  • Hilton/Marriott/IHG General Manager certification a plus
  • Pre-opening & ramp-up/Renovation experience a plus
  • Familiar with the Local Markets in the Baywood Portfolio
  • Proven track record of increasing profit (GOP) while exceeding Brand Goals for Guest Satisfaction, and Associate Satisfaction
  • Proficient in Microsoft Office: Word & Excel
  • Ability to multi-task
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports.
  • Ability to communicate effectively, both written and oral.
  • Ability to build, lead and motivate a team
  • Excellent communicator with strong written and verbal skills
  • Ability to evaluate, determine needs, and decide & implement plan in a timely manner
  • Strong time management, organization, and multitasking skills
  • Able to determine priorities and balance in a fast paced environment
  • Strong interpersonal communication and networking skills
  • Bachelor's degree in Hotel/Restaurant Management. A combination of vocational sales training and/or on-the-job training may substitute for Bachelors degree

JOB DESCRIPTION:

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

  • Monitors compliance with labor standards and staffing guidelines by all departments.
  • Monitors compliance with annually established room rate plan.
  • Monitors operating expense tracking system for all departments.
  • Establishes annual incentive programs for all department heads.
  • Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals.
  • Conducts audits on a quarterly basis of departmental procedures and results.
  • Monitors Daily Rooms Inventory Control and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment.
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials.
  • Ensures compliance with established M.O.D. Program.

Asset Management: Ensures the attainment of a superior franchise inspection grade overall for hotel property:

  • Submits annual Capital and R&M budgets for approval by Corporate Office.
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Director and Manager of Purchasing.
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems.

Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets:

  • Evaluates all guest complaints and ensures corrective action is taken by department heads.
  • Monitors response letters/corrective action program on response cards.
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel.

Human Resources: Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals:

  • Ensures adequate staffing levels are maintained, adhering to labor to budget as P.O.R., percent to sales, and approved staffing guidelines.
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.
  • Ensures development and maintenance of job description in each employee's personnel file.
  • Reviews with applicable employees any revisions/additions made to job description.
  • Conducts annual performance evaluations on all department heads. Ensures all department heads annual conduct performance evaluations with their employees.
  • Encourages promotion from within and employee development through goal setting and employee training.
  • Ensures hotel is in compliance with all Federal and State laws with regard to all personnel practices.

Personal Development: Ensures continual efforts are made to increase management abilities and knowledge:

  • Attends annually a minimum of one advanced management training seminar.
  • Attends classes as necessary to ensure proficiency in operation and basic programming techniques of PC.
  • Attends franchise training courses as required

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

Task Force General Manager - Columbia, MD

Be... an Innovator, a Motivator, a Leader, a Team Player; Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy, we have become one of the Nation's fastest growing hotel development & management companies. Join us and discover why we believe - "It's Better at Baywood!

JOIN US AS A TASK FORCE GENERAL MANAGER


The Task Force General Manager is responsible for traveling to Baywood hotels to provide operational support which may include pre-launch and opening, filling in temporarily due to short term absence or leadership change of the General Manager, training and onboarding new General Managers, and may include representing Baywood at brand training.

A successful Task Force General Manager with Baywood Hotels approaches each property with knowledge of the brand, the market and a fresh set of eyes to determine where the hotel is currently at in relation to its guest satisfaction, staffing levels, brand compliance, inventory control and financial performance. They evaluate the operation systems at the property and maintain/redirect energy as needed to produce the "It's My Pleasure!: philosophy of guest service, while adhering to cost controls, staffing stability and maximum revenue.

Requirements:

  • Minimum of 3 years of experience as a General Manager in a Select/Focused Service hotel of similar size
  • 80% Travel, Must be near a major airport hub.
  • Hilton/Marriott/IHG General Manager certification a plus
  • Pre-opening & ramp-up/Renovation experience a plus
  • Familiar with the Local Markets in the Baywood Portfolio
  • Proven track record of increasing profit (GOP) while exceeding Brand Goals for Guest Satisfaction, and Associate Satisfaction
  • Proficient in Microsoft Office: Word & Excel
  • Ability to multi-task
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports.
  • Ability to communicate effectively, both written and oral.
  • Ability to build, lead and motivate a team
  • Excellent communicator with strong written and verbal skills
  • Ability to evaluate, determine needs, and decide & implement plan in a timely manner
  • Strong time management, organization, and multitasking skills
  • Able to determine priorities and balance in a fast paced environment
  • Strong interpersonal communication and networking skills
  • Bachelor's degree in Hotel/Restaurant Management. A combination of vocational sales training and/or on-the-job training may substitute for Bachelors degree

JOB DESCRIPTION:

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

  • Monitors compliance with labor standards and staffing guidelines by all departments.
  • Monitors compliance with annually established room rate plan.
  • Monitors operating expense tracking system for all departments.
  • Establishes annual incentive programs for all department heads.
  • Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals.
  • Conducts audits on a quarterly basis of departmental procedures and results.
  • Monitors Daily Rooms Inventory Control and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment.
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials.
  • Ensures compliance with established M.O.D. Program.

Asset Management: Ensures the attainment of a superior franchise inspection grade overall for hotel property:

  • Submits annual Capital and R&M budgets for approval by Corporate Office.
  • Ensures completion of all approved Capital and R&M items, coordinating with Regional Director and Manager of Purchasing.
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems.

Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets:

  • Evaluates all guest complaints and ensures corrective action is taken by department heads.
  • Monitors response letters/corrective action program on response cards.
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel.

Human Resources: Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals:

  • Ensures adequate staffing levels are maintained, adhering to labor to budget as P.O.R., percent to sales, and approved staffing guidelines.
  • Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual.
  • Ensures development and maintenance of job description in each employee's personnel file.
  • Reviews with applicable employees any revisions/additions made to job description.
  • Conducts annual performance evaluations on all department heads. Ensures all department heads annual conduct performance evaluations with their employees.
  • Encourages promotion from within and employee development through goal setting and employee training.
  • Ensures hotel is in compliance with all Federal and State laws with regard to all personnel practices.

Personal Development: Ensures continual efforts are made to increase management abilities and knowledge:

  • Attends annually a minimum of one advanced management training seminar.
  • Attends classes as necessary to ensure proficiency in operation and basic programming techniques of PC.
  • Attends franchise training courses as required

Baywood Hotels is an Equal Opportunity Employer and a Drug-Free Workplace. M/F/Vets/Disabled

Job Details

Reference # 45255
Posted on 01 Aug 2019
Closes on 31 Aug 2019 12:22
Property name Baywood Hotels
Location(s) Columbia, MD
City Name
Department Administration & General
Career level Management, Executive
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits Medical, Dental, and Vision options, Life Insurance Options, 401k, PTO, Hotel Discounts
More details (document)
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