Switchboard Operator - Niagara Falls, ON 34176 https://inntrack.snaphire.com/job?jobmc=34176GOOGLE https://inntrack.snaphire.com/job?jobmc=34176GOOGLE
Careers at Hilton Niagara Falls/Fallsview Hotel and Suites Hilton Niagara Falls/Fallsview Hotel and Suites
Salary: HOUR CAD

Location: Niagara Falls, ON 6361 Fallsview Boulevard Niagara Falls ON L2G3V9 CAN

Type of employment : FULL_TIME

Industry: Hospitality
Department: Administration & General
Career Level: Entry
Work Hours: Full-time

Date Posted: 24 Oct 2018

Valid Through: 23 Nov 2018 06:39

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

The Switchboard Operator will be responsible for answering and directing calls throughout the Hilton in a prompt and courteous manner. As a Switchboard Operator, you will accept, deliver and respond to Guest and Management messages, inquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the Guest. This Team Member will report directly to the PBX Supervisor and will be responsible for following through, giving correct contact information and taking in room service orders with a pleasant telephone manner and all other duties as assigned by the Manager. A Switchboard Operator contributes to the first impressions of our Guests.

 What are we looking for?

A Switchboard Operator serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:

H Hospitality - We're passionate about delivering exceptional guest experiences
I  Integrity - We do the right thing, all the time
L Leadership - We're leaders in our industry and in our communities
T Teamwork - We're team players in everything we do
O Ownership - We're the owners of our actions and decisions
N Now - We operate with a sense of urgency and discipline

 

Experience

  • Guest Service Experience

 

Skills

  • Excellent Computer skills is required
  • ONQ certified is an asset
  • Superb interpersonal and communication skills
  • Effective Problem Solving Ability
  • Must be able to accurately communicate in English; verbal and written
  • Professional
  • Pleasant telephone manner

 

Requirements

  • Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

Physical Demands

  • Will be required to sit for duration of shift

Shift Type

  • Majority of shifts will take place on evenings and weekends

This job posting is not exclusive or exhaustive list of all job functions that a Switchboard Operator will be asked to perform from time to time. This list is only a sample; a Switchboard Operator may be required to perform other duties.

Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Switchboard Operator - Niagara Falls, ON

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected.

If you understand the importance of upholding a brand reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

The Switchboard Operator will be responsible for answering and directing calls throughout the Hilton in a prompt and courteous manner. As a Switchboard Operator, you will accept, deliver and respond to Guest and Management messages, inquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the Guest. This Team Member will report directly to the PBX Supervisor and will be responsible for following through, giving correct contact information and taking in room service orders with a pleasant telephone manner and all other duties as assigned by the Manager. A Switchboard Operator contributes to the first impressions of our Guests.

 What are we looking for?

A Switchboard Operator serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. We look for demonstration of these values:

H Hospitality - We're passionate about delivering exceptional guest experiences
I  Integrity - We do the right thing, all the time
L Leadership - We're leaders in our industry and in our communities
T Teamwork - We're team players in everything we do
O Ownership - We're the owners of our actions and decisions
N Now - We operate with a sense of urgency and discipline

 

Experience

  • Guest Service Experience

 

Skills

  • Excellent Computer skills is required
  • ONQ certified is an asset
  • Superb interpersonal and communication skills
  • Effective Problem Solving Ability
  • Must be able to accurately communicate in English; verbal and written
  • Professional
  • Pleasant telephone manner

 

Requirements

  • Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

Physical Demands

  • Will be required to sit for duration of shift

Shift Type

  • Majority of shifts will take place on evenings and weekends

This job posting is not exclusive or exhaustive list of all job functions that a Switchboard Operator will be asked to perform from time to time. This list is only a sample; a Switchboard Operator may be required to perform other duties.

Hospitality Fallsview Holdings Inc. is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Hospitality Fallsview Holdings Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Details

Reference # 34176
Posted on 24 Oct 2018
Closes on 23 Nov 2018 06:39
Property name The Hilton Hotel and Suites Fallsview
Location(s) Niagara Falls, ON
City Name
Department Administration & General
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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