Guest Service Agent - San Francisco, CA

Function: Food & Beverage
Location: San Francisco, CA San Francisco, CA, San Francisco, CA US
Date posted: 30 May 2018
Type:
Job number: 21517
Description

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

We are currently seeking qualified candidates for the position of Guest Service Agent. To provide front desk services to guests including room merchandising, reservations and room assignment activities, handling requests/complaints, and providing information. Is familiar with and complies with the Orchard Hotel and Portfolio Hotels & Resorts' standards and philosophy in performing all key areas of accountability and other duties and responsibilities.

Responsibilities:

  • Greets, registers, and assigns rooms to guests. Issues room key and familiarize guests  with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according  to standards. - Acts as key communication link.
  • Responsible for clear and effective communications  between co-workers, management and other departments. (Read and initial Memos & logbook)
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as fax, postage, copies, health club passes etc. to guests folios. - Collects payment and makes change for guests.(and is fully responsible for any shortages in the cash register)
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. - Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.  Adheres to and promotes Portfolio Hotels & Resorts Mission Statement/Objectives. 
  • Performs a daily cashiering audit and balances shift cashiering transactions.(M1) - Is aware of the location of other Portfolio Hotels & Resorts properties.
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone and fax messages. 
  • Completes daily tracking reports.
  • Maintains and tracks Orchard Hotel DVD library, dsl cables & umbrellas. 
  • Maintains sufficient working supplies at front desk. - Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent required.
  • Customer service skills/ experience is required.
  • Employee must be genuinely personable and cordial.
  • Basic typing skills required, 10 key helpful, computer experience preferred, adaptability required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization. Excellent spelling skills and knowledge of general rules of etiquette. -Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
  • Ability to apply concepts of basic algebra, and accounting.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Employee should have excellent problem solving skills.

We are Equal Opportunity Employer.


The Orchard Hotel

Guest Service Agent - San Francisco, CA

The Orchard Hotel and the Orchard Garden Hotel are San Francisco's Most Elegant and Eco-Friendly Boutique Hotels. Our hotels feature beautifully appointed accommodations suited for the casual or business travelers.

We are currently seeking qualified candidates for the position of Guest Service Agent. To provide front desk services to guests including room merchandising, reservations and room assignment activities, handling requests/complaints, and providing information. Is familiar with and complies with the Orchard Hotel and Portfolio Hotels & Resorts' standards and philosophy in performing all key areas of accountability and other duties and responsibilities.

Responsibilities:

  • Greets, registers, and assigns rooms to guests. Issues room key and familiarize guests  with the services the hotel has to offer. 
  • Answers and handles all incoming telephone calls efficiently and accurately according  to standards. - Acts as key communication link.
  • Responsible for clear and effective communications  between co-workers, management and other departments. (Read and initial Memos & logbook)
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Post charges such as fax, postage, copies, health club passes etc. to guests folios. - Collects payment and makes change for guests.(and is fully responsible for any shortages in the cash register)
  • Performs a daily bucket check ensuring all in-house guest information is up to date and accurate.
  • Takes reservation and ensures accuracy when inputting details.
  • Follows security and safety standards at all times. - Keeps familiar with current rates, packages, and promotions.
  • Responsible for following key control procedures according to set standards.  Adheres to and promotes Portfolio Hotels & Resorts Mission Statement/Objectives. 
  • Performs a daily cashiering audit and balances shift cashiering transactions.(M1) - Is aware of the location of other Portfolio Hotels & Resorts properties.
  • Maintains and ensures front desk and lobby area are neat, organized and appealing/presentable to guests.
  • Completes daily filing tasks.
  • Transmits and receives telephone and fax messages. 
  • Completes daily tracking reports.
  • Maintains and tracks Orchard Hotel DVD library, dsl cables & umbrellas. 
  • Maintains sufficient working supplies at front desk. - Assists in training new employees.
  • Provides assistance to other departments as requested or needed.
  • Other duties as assigned.

REQUIREMENTS:

  • High school diploma or equivalent required.
  • Customer service skills/ experience is required.
  • Employee must be genuinely personable and cordial.
  • Basic typing skills required, 10 key helpful, computer experience preferred, adaptability required.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization. Excellent spelling skills and knowledge of general rules of etiquette. -Ability to calculate figures and amounts such as discounts, commissions, proportions, and percentages.
  • Ability to apply concepts of basic algebra, and accounting.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Employee should have excellent problem solving skills.

We are Equal Opportunity Employer.

Job Details

Reference # 21517
Posted on 30 May 2018
Closes on 29 Jun 2018 09:50
Property name
Location(s) San Francisco, CA
City Name
Department Food & Beverage
Career level
Hours/Status
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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