Front Desk Supervisor - Palo Alto, CA

Function: Rooms
Location: Palo Alto, CA Palo Alto, CA, Palo Alto, CA US
Date posted: 30 Jul 2018
Type: Experienced
Full-time
Job number: 29021
Description

FRONT OFFICE SUPERVISOR: This position must assist and support the Front Office Manger by maintaining supervision for the front office operating departments including; Front Desk and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as a support to the Front Office Management team. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Hold Front Desk and other associates accountable for brand standards and company policies. Must manage the day-to-day activities of the Front Office staff. The Front Office Supervisor primary responsibilities are to promote and ensure guest satisfaction, provide timely and professional check-in/check-out services in accordance with established PHM and Starwood standards. This position will be required to work a varied schedule that may include evenings/nights, weekends and holidays. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues that may require additional monitoring or follow-up. Respond appropriately to guest complaints. The Front Office Supervisor will also be responsible for facilitating communication between the Front Desk and other departments, including Food & Beverage, Engineering, Sales and Housekeeping. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. This position will support senior management by developing and assuming basic responsibilities and leading other associates by giving direction and may include training, scheduling, etc. May coordinate blocking and/or pre-assignment and pre-registration of rooms. This position will be expected to perform special projects, including but not limited to mapping of crew schedules and rooms, as well as recognizing and assisting the Housekeeping team when assistance is needed for inspections. The Front Office Supervisor will report directly to the Front Office Manager and Director of Front Office.

QUALIFICATIONS:

  • Some College, plus 2 years front office/guest services experience (required) or equivalent combination of education and experience (Hotel experience required).
  • Previous Supervisor experience is required and/or equivalent guest service experience in hotel industry.
  • Must exude a professional demeanor and appearance.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills. (Must have clear, concise verbal & written communication skills.)
  • Must be guest service focused, and understand expectations of hospitality demands.
  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, and attention to detail.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, and required to work nights/night audit, weekends, and/or holidays.
  • Must have the ability to develop and maintain a strong team environment and rapport.
  • Proficient in MS Word/Excel is required.
  • Familiarity with Galaxy and Light speed highly preferred.


Sheraton Palo Alto.

Front Desk Supervisor - Palo Alto, CA

FRONT OFFICE SUPERVISOR: This position must assist and support the Front Office Manger by maintaining supervision for the front office operating departments including; Front Desk and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as a support to the Front Office Management team. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Hold Front Desk and other associates accountable for brand standards and company policies. Must manage the day-to-day activities of the Front Office staff. The Front Office Supervisor primary responsibilities are to promote and ensure guest satisfaction, provide timely and professional check-in/check-out services in accordance with established PHM and Starwood standards. This position will be required to work a varied schedule that may include evenings/nights, weekends and holidays. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues that may require additional monitoring or follow-up. Respond appropriately to guest complaints. The Front Office Supervisor will also be responsible for facilitating communication between the Front Desk and other departments, including Food & Beverage, Engineering, Sales and Housekeeping. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. This position will support senior management by developing and assuming basic responsibilities and leading other associates by giving direction and may include training, scheduling, etc. May coordinate blocking and/or pre-assignment and pre-registration of rooms. This position will be expected to perform special projects, including but not limited to mapping of crew schedules and rooms, as well as recognizing and assisting the Housekeeping team when assistance is needed for inspections. The Front Office Supervisor will report directly to the Front Office Manager and Director of Front Office.

QUALIFICATIONS:

  • Some College, plus 2 years front office/guest services experience (required) or equivalent combination of education and experience (Hotel experience required).
  • Previous Supervisor experience is required and/or equivalent guest service experience in hotel industry.
  • Must exude a professional demeanor and appearance.
  • Must have strong conflict resolution skills and MUST possess strong leadership and relationship skills. (Must have clear, concise verbal & written communication skills.)
  • Must be guest service focused, and understand expectations of hospitality demands.
  • The ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, and attention to detail.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, and required to work nights/night audit, weekends, and/or holidays.
  • Must have the ability to develop and maintain a strong team environment and rapport.
  • Proficient in MS Word/Excel is required.
  • Familiarity with Galaxy and Light speed highly preferred.

Job Details

Reference # 29021
Posted on 30 Jul 2018
Closes on 29 Aug 2018 12:48
Property name
Location(s) Palo Alto, CA
City Name
Department Rooms
Career level Experienced
Hours/Status Full-time
Pay range ($low) 20.0
Pay range ($high)
Bonuses Yes
Benefits Benefits, Paid Holidays, Paid Sick and Vacation Time, Tuition Reimbursement Program, Hotel Discounts and More!
More details (document)
Link for schema : https://inntrack.snaphire.com/jobdetails?jobmc=29021GOOGLE
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