Front Desk Supervisor - Las Vegas, NV

Function: Operations
Location: Las Vegas, NV Las Vegas, NV, Las Vegas, NV US
Date posted: 07 Jun 2018
Type: Experienced
Full-time
Job number: 29648
Description

JOB OVERVIEW

 

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Full Time Front Desk Supervisor who will primarily supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

 

  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of     
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems                        and coaches and counsels the front desk team members to ensure a quality operation.
  • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
  • Ensures safety by following guest check in and security procedures and reporting suspicion activity to security, manager, or MOD.

 

EDUCATION & EXPERIENCE

 

High school diploma or GED required. Front Desk Agent and Hotel Supervisory experience required. Computer knowledge and experience in Microsoft office applications such as excel and word is required. Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.


Tuscany Suites and Casino

Front Desk Supervisor - Las Vegas, NV

JOB OVERVIEW

 

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Full Time Front Desk Supervisor who will primarily supervise front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

 

  • Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of     
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
  • Trains and directs the work flow and processes of the front desk. Resolves issues/problems                        and coaches and counsels the front desk team members to ensure a quality operation.
  • Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.
  • Ensures safety by following guest check in and security procedures and reporting suspicion activity to security, manager, or MOD.

 

EDUCATION & EXPERIENCE

 

High school diploma or GED required. Front Desk Agent and Hotel Supervisory experience required. Computer knowledge and experience in Microsoft office applications such as excel and word is required. Requires standing for long periods of time and on occasion may be asked to lift and carry up to 40 pounds while performing the duties of this job, it may be also required to stoop, kneel, crouch, or crawl.

Job Details

Reference # 29648
Posted on 07 Jun 2018
Closes on 07 Jul 2018 12:19
Property name Tuscany Suites and Casino
Location(s) Las Vegas, NV
City Name
Department Operations
Career level Experienced
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses
Benefits
More details (document)
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