Guest Services Agent - Fredericton, NB

Function: Rooms
Location: Fredericton, NB Fredericton, NB, Fredericton, NB US
Date posted: 10 Jun 2018
Type: Entry
Full-time
Job number: 29721
Description

The Guest Service Agent is often the first point of contact and the first impression for our guest. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guest efficiently and make sure they have all they need for a great stay.

Duties & Responsibilities:

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests  
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety       incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications:

  • One year guest service experience preferred. Great communication skills with ability to communicate in both English and French. Available to work Days, evenings, Weekends and Holidays.


Crowne Plaza Fredericton Lord Beaverbrook

Guest Services Agent - Fredericton, NB

The Guest Service Agent is often the first point of contact and the first impression for our guest. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Guest Service Agent will check in and out guest efficiently and make sure they have all they need for a great stay.

Duties & Responsibilities:

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and also returning guests  
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements
  • Answer phones in a prompt and courteous manner
  • Up-sell rooms where possible to maximize hotel revenue
  • Answer, record and process all guest calls, messages, requests, questions or concerns
  • Record guest preferences in the system
  • Check guests out, including resolving any late or disputed charges
  • Accurately process all cash and credit card transactions using established procedures
  • Issue, control and release guest safe-deposit boxes in line with hotel procedures
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines
  • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety       incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Qualifications:

  • One year guest service experience preferred. Great communication skills with ability to communicate in both English and French. Available to work Days, evenings, Weekends and Holidays.

Job Details

Reference # 29721
Posted on 10 Jun 2018
Closes on 10 Jul 2018 11:34
Property name
Location(s) Fredericton, NB
City Name
Department Rooms
Career level Entry
Hours/Status Full-time
Pay range ($low)
Pay range ($high)
Bonuses No
Benefits
More details (document)
Link for schema : https://inntrack.snaphire.com/jobdetails?jobmc=29721GOOGLE
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