Assistant Front Office Manager - Monterey, CA - Monterey, CA
Pacific Hotels Management
Employment Opportunities

Assistant Front Office Manager - Monterey, CA

Function: Rooms & Reservations
Location: Monterey, CA Monterey, CA, Monterey, CA US
Date posted: 12 Aug 2019
Type: Experienced, Management
Full-time
Job number: 44078
Description

ASSISTANT FRONT OFFICE MANAGER: : To assist Front Office Manager/ Rooms Division Manager as a support to provide supervision for the front office operating departments including; Front Desk, Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as the Front Office Manager. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues. Must manage the day-to-day activities of the Front Office staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Housekeeping Management, etc.). The Assistant Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings, nights and weekends. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.  The Assistant Front Office Manager will report directly to the Rooms Division manager.

 

QUALIFICATIONS:

  • Some College, plus 2 years front office/guest services experience (required) including supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must have the ability to develop and maintain a strong team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.

 


InterContinental The Clement Monterey Hotel.

Assistant Front Office Manager - Monterey, CA

ASSISTANT FRONT OFFICE MANAGER: : To assist Front Office Manager/ Rooms Division Manager as a support to provide supervision for the front office operating departments including; Front Desk, Concierge, Bell Staff, Door/Valet Staff, Transportation Staff, and Night Audit Staff. This position assists in managing all aspects of the front office areas and serves as the Front Office Manager. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action.  Alert management of potentially serious issues. Must manage the day-to-day activities of the Front Office staff. May serve as "manager on duty" as required. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Rooms Division as a whole (i.e. Housekeeping Management, etc.). The Assistant Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. The responsibilities include assisting in overseeing the cash control for agents, staffing and guest service. Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Position will be required to work varied schedule that may include evenings, nights and weekends. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule employees to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office.  Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.  The Assistant Front Office Manager will report directly to the Rooms Division manager.

 

QUALIFICATIONS:

  • Some College, plus 2 years front office/guest services experience (required) including supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must have the ability to develop and maintain a strong team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.

 

Job Details

Reference # 44078
Posted on 12 Aug 2019
Closes on 30 Sep 2019 12:00
Location(s) Monterey, CA
Department Rooms & Reservations
Career level Experienced, Management
Hours/Status Full-time
More details (document)
Link for schema : https://phmhotels.snaphire.com/phmhotels-careers/jobdetails?jobmc=44078GOOGLE

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