Personal Concierge - Palo Alto, CA - Palo Alto, CA
Pacific Hotels Management
Employment Opportunities

Personal Concierge - Palo Alto, CA

Function: Rooms & Reservations
Location: Palo Alto, CA Palo Alto, CA, Palo Alto, CA US
Date posted: 12 Aug 2019
Type: Experienced
Full-time
Job number: 44437
Description

PERSONAL CONCIERGE:  This position will manage all aspects of the guest experience from personally greeting each guest and providing a VIP check-in/check-out services to being the first point of contact for the guest and personally assisting the guest with all services/requests during their stay.  Therefore, the person in this position is expected to be aware and prepare for arrivals by communicating with all departments regarding the arrival of guests and communicating any changes needed for their stay in a timely and accurate manner, this includes identifying return guests and VIP's in advance.  This position will coordinate guest needs, requests, and inquiries to ensure superior service and value for our guests.  Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest.  In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.  The Personal Concierge will work to ensure all guest issues and concerns are handled appropriately and followed up on in a timely an efficient manner.  Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company.  Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel.  This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays.  The Personal Concierge will report to the Hotel Manager on Duty.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 

 


The Clement Hotel Palo Alto.

Personal Concierge - Palo Alto, CA

PERSONAL CONCIERGE:  This position will manage all aspects of the guest experience from personally greeting each guest and providing a VIP check-in/check-out services to being the first point of contact for the guest and personally assisting the guest with all services/requests during their stay.  Therefore, the person in this position is expected to be aware and prepare for arrivals by communicating with all departments regarding the arrival of guests and communicating any changes needed for their stay in a timely and accurate manner, this includes identifying return guests and VIP's in advance.  This position will coordinate guest needs, requests, and inquiries to ensure superior service and value for our guests.  Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel & business services, sporting events, places of interest, restaurant reservations, theater reservations, airline and transportation tickets, limousine services, sightseeing tours and any other services or information of interest.  In addition, provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.  The Personal Concierge will work to ensure all guest issues and concerns are handled appropriately and followed up on in a timely an efficient manner.  Perform other duties as assigned, such as providing luggage assistance, and ensuring the lobby area's appearance reflects highly on the hotel and company.  Other duties will include, but are not limited to assisting with concierge & personal assistant services, and the service of food & beverage on both AM and PM shifts throughout the hotel.  This position will be required to work a varied schedule that may include evenings, nights, weekends and holidays.  The Personal Concierge will report to the Hotel Manager on Duty.

ESSENTIAL FUNCTIONS:

  • Must report to work on time as per scheduled shift start time. Must be able to comply with any/ all hotel Attendance & Punctuality standards, expectations and policies.
  • Must be a team player and project a pleasant, positive, professional demeanor at all times.
  • Must be able to multi-task and work in a fast paced environment.
  • Must have excellent verbal and written English communication skills and the ability to deal with internal & external guests with a high level of professionalism, tact and diplomacy.
  • Must have current FOOD HANDLER Certification.
  • Ability to be a clear thinker, remain calm and resolve problems using good judgment.
  • Responsible for assisting with service, clean-up and delivery of food items as needed.
  • Ability to work cohesively with co-workers as part of a team. 
  • Ability to work well under pressure.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • On a daily basis must monitor guest profiles and ensure standard expectations are met.
  • Performs other duties as assigned by the General Manager.

 

 

Job Details

Reference # 44437
Posted on 12 Aug 2019
Closes on 30 Sep 2019 12:00
Location(s) Palo Alto, CA
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
More details (document)
Link for schema : https://phmhotels.snaphire.com/phmhotels-careers/jobdetails?jobmc=44437GOOGLE

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