Front Office Manager - Emeryville, CA - Emeryville, CA
Pacific Hotels Management
Employment Opportunities

Front Office Manager - Emeryville, CA

Function: Operations
Location: Emeryville, CA Emeryville, CA, Emeryville, CA US
Date posted: 11 Jul 2018
Type: Experienced, Management
Full-time
Job number: 30586
Description

FRONT OFFICE MANAGER: The Front Office Manager is responsible for overseeing the  Front Office Department, Instant Services and Maintenance. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Must have the ability to independently manage the day-to-day operations/activities of the Hotel staff. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Hotel as a whole (i.e. Front Desk, Housekeeping, Culinary,etc.). The Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a positive team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination among team members.   Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. The Front Office Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores.  

 

JOB QUALIFICATIONS:

  • Some college plus 3-5 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must have a strong sense of urgency, confidentiality, honesty and integrity with respect to guest and associate relations.


Four Points by Sheraton Emeryville.

Front Office Manager - Emeryville, CA

FRONT OFFICE MANAGER: The Front Office Manager is responsible for overseeing the  Front Office Department, Instant Services and Maintenance. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action. Must have the ability to independently manage the day-to-day operations/activities of the Hotel staff. Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Hotel as a whole (i.e. Front Desk, Housekeeping, Culinary,etc.). The Front Office Manager will promote guest satisfaction through his/her ability to develop and maintain a positive team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination among team members.   Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. The Front Office Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores.  

 

JOB QUALIFICATIONS:

  • Some college plus 3-5 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must have a strong sense of urgency, confidentiality, honesty and integrity with respect to guest and associate relations.

Job Details

Reference # 30586
Posted on 11 Jul 2018
Closes on 10 Aug 2018 09:42
Location(s) Emeryville, CA
Department Operations
Career level Experienced, Management
Hours/Status Full-time
More details (document)
Link for schema : https://phmhotels.snaphire.com/phmhotels-careers/jobdetails?jobmc=30586GOOGLE

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