Hotel Operations Manager - Palo Alto, CA - Palo Alto, CA
Pacific Hotels Management
Employment Opportunities

Hotel Operations Manager - Palo Alto, CA

Function: Rooms & Reservations
Location: Palo Alto, CA Palo Alto, CA, Palo Alto, CA US
Date posted: 12 Aug 2019
Type: Experienced
Full-time
Job number: 44438
Description

HOTEL OPERATIONS MANAGER: To assist the General Manager with support to provide supervision for the hotel operating departments including; Personal Concierge, Bellperson, Culinary Concierge, Hospitality Attendant, Suite Attendants and Night Audit Staff. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action.  The Hotel Operations Manager must have the ability to independently manage the day-to-day operations/activities of the Hotel staff.  Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Hotel as a whole (i.e. Housekeeping, Culinary, Hospitality etc.). The Hotel Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a positive team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination among team members. The responsibilities include assisting in overseeing the cash control for the Personal Concierge staff, providing timely and professional check-in/check-out services.  Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. The Hotel Operations Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the hotel.  The Hotel Operations Manager will report directly to the General Manager.

QUALIFICATIONS:

  • Some College, plus 3-5 years front office/guest services experience (required) including supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must have the ability to develop and maintain a strong team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.
  • Must have a strong sense of urgency, confidentiality, honesty and integrity with respect to guest and associate relations.

 

 


The Clement Hotel Palo Alto.

Hotel Operations Manager - Palo Alto, CA

HOTEL OPERATIONS MANAGER: To assist the General Manager with support to provide supervision for the hotel operating departments including; Personal Concierge, Bellperson, Culinary Concierge, Hospitality Attendant, Suite Attendants and Night Audit Staff. Must ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Monitor performance and recommend corrective or disciplinary action.  The Hotel Operations Manager must have the ability to independently manage the day-to-day operations/activities of the Hotel staff.  Perform other duties as assigned including assisting staff with their job functions during peak periods as well as support for the Hotel as a whole (i.e. Housekeeping, Culinary, Hospitality etc.). The Hotel Operations Manager will promote guest satisfaction through his/her ability to develop and maintain a positive team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination among team members. The responsibilities include assisting in overseeing the cash control for the Personal Concierge staff, providing timely and professional check-in/check-out services.  Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. The Hotel Operations Manager will be required to work a varied schedule that may include evenings, weekends and holidays. Maintain a commitment to consistently provide friendly service, and consistently providing the highest quality product and value to every customer on every occasion. Schedule associates to ensure proper coverage and ensure all guest issues are handled and appropriately followed up on quickly and efficiently. Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.  Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores. Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the hotel.  The Hotel Operations Manager will report directly to the General Manager.

QUALIFICATIONS:

  • Some College, plus 3-5 years front office/guest services experience (required) including supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.
  • Must have the ability to develop and maintain a strong team environment.
  • Proficient in MS Word/Excel and Power point is required.
  • Bilingual is a plus.
  • Knowledge of Galaxy and Light Speed is preferred.
  • Must be results orientated with ability to be flexible.
  • Must have a flexible schedule, with the ability to work nights, weekends, and holidays.
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Must work well with others, be motivated, and display a positive energetic persona.
  • The job requirements of the successful candidate will be a self starter with a strong eye for details, results driven, possess strong interpersonal skills, be a mentor and staff trainer.
  • Must have a strong sense of urgency, confidentiality, honesty and integrity with respect to guest and associate relations.

 

 

Job Details

Reference # 44438
Posted on 12 Aug 2019
Closes on 30 Sep 2019 12:00
Location(s) Palo Alto, CA
Department Rooms & Reservations
Career level Experienced
Hours/Status Full-time
More details (document)
Link for schema : https://phmhotels.snaphire.com/phmhotels-careers/jobdetails?jobmc=44438GOOGLE

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