Assistant Front Office Manager - Emeryville, CA - Emeryville, CA
Pacific Hotels Management
Employment Opportunities

Assistant Front Office Manager - Emeryville, CA

Function: Rooms
Location: Emeryville, CA Emeryville, CA, Emeryville, CA US
Date posted: 04 Jun 2018
Type: Experienced
Full-time
Job number: 29520
Description

ASSISTANT FRONT OFFICE MANAGER: The Assistant Front Office Manager is responsible for assisting the Front Office Manager . His/her assistance includes leading and managing all sections of the Front Office Department and Instant Service Department in order to ensure the highest standards. An AFOM monitors the Front Office & Night Audit employees to make sure all guests receive prompt and personal recognition. He/she takes care of the Front Desk  operations including guest registration, room assignment, check-in and check-out procedures. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. Monitor performance and recommend corrective or disciplinary action.

WORKING RELATIONSHIPS:

Reports to: Rooms Division Manager (Director of Rooms) and the Front Office Manager

Interfaces with:  Rooms division manager, Hotel customers, Instant Service, F&B Team, Housekeeping, Sales/

Catering, Human Resources, General Manager, hotel associates.

 

JOB QUALIFICATIONS:

  • Some college plus 3 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.

  • Must be results orientated.

  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays,
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of Galaxy and Light Speed is preferred
  • Must work well with others, be motivated, and display a positive energetic demeanor.

ESSENTIAL FUNCTIONS: MARGINAL JOB FUNCTIONS PHYSICAL JOB REQUIREMENTS

SAFETY AWARENESS

  • Comply with all safety requirements and regulations as dictated.


Four Points by Sheraton Emeryville.

Assistant Front Office Manager - Emeryville, CA

ASSISTANT FRONT OFFICE MANAGER: The Assistant Front Office Manager is responsible for assisting the Front Office Manager . His/her assistance includes leading and managing all sections of the Front Office Department and Instant Service Department in order to ensure the highest standards. An AFOM monitors the Front Office & Night Audit employees to make sure all guests receive prompt and personal recognition. He/she takes care of the Front Desk  operations including guest registration, room assignment, check-in and check-out procedures. Duties may also include training and staff development to ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. Manager will promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on associate satisfaction, and delivering prompt and courteous service as well as promote teamwork and quality service through daily communication and coordination with other departments. Monitor performance and recommend corrective or disciplinary action.

WORKING RELATIONSHIPS:

Reports to: Rooms Division Manager (Director of Rooms) and the Front Office Manager

Interfaces with:  Rooms division manager, Hotel customers, Instant Service, F&B Team, Housekeeping, Sales/

Catering, Human Resources, General Manager, hotel associates.

 

JOB QUALIFICATIONS:

  • Some college plus 3 years front office/guest services experience (required) including management and/or supervisory experience, or equivalent combination of education and experience (Hotel experience required).
  • Excellent organizational skills are essential, must be able to multi task, have outstanding attitude, enthusiasm, professionalism and attention to detail.

  • Must be results orientated.

  • Must have a flexible schedule, and required to work nights, weekends, and/or holidays,
  • Must have strong conflict resolution skills and strong negotiation skills.
  • Must have the ability to develop and maintain a strong team environment.
  • Must be guest service focused, and understand expectations of hospitality demands.
  • Must have clear, concise verbal & written communication skills.
  • Excellent communication, interpersonal and administrative skills is required.
  • Proficient in MS Word/Excel is required.
  • Knowledge of Galaxy and Light Speed is preferred
  • Must work well with others, be motivated, and display a positive energetic demeanor.

ESSENTIAL FUNCTIONS: MARGINAL JOB FUNCTIONS PHYSICAL JOB REQUIREMENTS

SAFETY AWARENESS

  • Comply with all safety requirements and regulations as dictated.

Job Details

Reference # 29520
Posted on 04 Jun 2018
Closes on 30 Jul 2018 03:00
Location(s) Emeryville, CA
Department Rooms
Career level Experienced
Hours/Status Full-time
More details (document)
Link for schema : https://phmhotels.snaphire.com/phmhotels-careers/jobdetails?jobmc=29520GOOGLE

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